Casino Credit - Clerk II

Seminole Hard Rock Support Services • Coconut Creek, FL

6d • Onsite

About The Position

The Casino Credit Clerk II safeguards Credit Department assets and supports credit operations by entering and maintaining credit information, processing applications, verifying bank information, and communicating with Central Credit, other properties, and customers. The role also processes credit information for arrivals and special group events, reviews daily reports for affected in-house accounts, enters credit restrictions, and makes credit reference inquiries. It promotes positive public relations and requires compliance with company policies, business ethics guidelines, and Tribal Gaming regulations, as well as the protection and confidentiality of customer and company information.

The position requires working in a fast-paced casino environment that may involve secondhand smoke, excessive noise, crowds, and stress. Team members may need to work any day the casino is open, including weekends and holidays, and must be able to stand and move throughout casino and hotel areas. Final candidates must complete background checks as part of obtaining gaming licensure before an offer is extended.

Requirements

• High school diploma or equivalent.
• One to three years of appropriate experience.
• Good clerical and office skills.
• Excellent oral and written communication skills.
• Ability to independently maintain high levels of productivity.
• Ability to speak, read, and write in English.
• Ability to stand for an entire shift and move throughout casino and hotel areas.
• Ability to perform frequent standing, walking, handling, reaching, and talking or hearing; required vision includes close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
• Frequent lifting or carrying of weights over 25 pounds, reaching, stooping, squatting, and bending.
• Final candidates must complete background checks, including credit and criminal background checks, as part of the gaming licensure process.

Nice To Haves

• Computer-related experience, including AS400, CMS, and/or ACSC systems.

Responsibilities

• Safeguard Credit Department assets.
• Enter data from credit applications and reports into the computerized system and file credit applications.
• Verify bank information on credit applications.
• Maintain customer credit files with updated information as prompted by the computerized system.
• Communicate with Central Credit and other properties regarding credit applications.
• Handle customer correspondence regarding discrepancies on credit applications.
• Accept telephone applications, process the information, and forward applications to individuals authorized to approve credit.
• Process credit information for arrivals and special group events.
• Review the Central Credit Daily Report for affected in-house accounts and enter appropriate credit information, such as restrictions, into the computerized system.
• Make credit reference inquiries.
• Process credit applications and ensure proper completion of related documents.
• Promote positive public relations and create an enjoyable atmosphere for customers.
• Amicably resolve customer-related problems in a fast-paced environment.
• Protect customers’ rewards and credit lines.
• Support the property’s culture and team philosophy and deliver service excellence.
• Comply with departmental and company policies, business ethics guidelines, and Tribal Gaming regulatory requirements.
• Maintain confidentiality of Seminole Gaming trade secrets and proprietary information.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED