Casino Credit - Clerk II - FT

Hard Rock Hotel & Casino Ottawa • Coconut Creek, FL

8d

About The Position

The Casino Credit Clerk II supports the Credit Department by safeguarding departmental assets, processing credit applications and related information, maintaining customer credit files, and communicating with Central Credit, other properties, customers, and authorized credit approvers. The role also processes credit information for arrivals and special group events, reviews daily reports for affected in-house accounts, enters credit restrictions and other information into the computerized system, and makes credit reference inquiries.

The position supports Seminole Gaming’s service culture by promoting positive public relations, resolving customer-related problems, protecting customers’ rewards and credit lines, and helping create an enjoyable and entertaining environment. Team members must comply with company policies, business ethics guidelines, and Tribal Gaming regulatory requirements, while maintaining the confidentiality of proprietary and customer information.

This role is performed in a hectic, fast-paced casino environment that may involve secondhand smoke, excessive noise, stress, and frequent contact with the public. The casino operates 24 hours a day, every day of the year, and employees may be required to work weekends and holidays. The position requires standing and moving throughout casino or hotel areas, along with frequent walking, reaching, handling, and lifting or carrying weights over 25 pounds. Final candidates must obtain gaming licensure through a background check, which may include credit and criminal background checks.

Requirements

• High school diploma or equivalent.
• One to three years of appropriate experience.
• Good clerical and office skills.
• Excellent oral and written communication skills.
• Ability to independently maintain high levels of productivity.
• Ability to speak, read, and write in English.
• Ability to stand for an entire shift and move throughout casino or hotel areas.
• Ability to perform frequent standing, walking, hand use, reaching, and lifting or carrying weights over 25 pounds.

Nice To Haves

• Computer-related experience, including AS400, CMS, and/or ACSC systems.

Responsibilities

• Safeguard Credit Department assets.
• Enter data from credit applications and reports into the computerized system.
• File credit applications and verify bank information on applications.
• Maintain customer credit files with updated information as prompted by the computerized system.
• Communicate with Central Credit and other properties regarding credit applications.
• Handle customer correspondence regarding discrepancies on credit applications.
• Accept telephone applications, process the information, and forward applications to individuals authorized to approve credit.
• Process credit information for arrivals and special group events.
• Review the Central Credit Daily Report for affected in-house accounts.
• Enter appropriate credit information, including restrictions, into the computerized system.
• Make credit reference inquiries.
• Process credit applications and ensure proper completion of related documents.
• Promote positive public relations and create an enjoyable atmosphere for customers.
• Resolve customer-related problems amicably in a fast-paced environment.
• Protect customers’ rewards and credit lines.
• Support the property’s culture and team philosophy.
• Comply with departmental and company policies, business ethics guidelines, and Tribal Gaming regulatory requirements.
• Maintain the confidentiality of Seminole Gaming trade secrets and proprietary information.
• Perform other duties as assigned.

Benefits

• The company describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status. Details are available on the company’s career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED