F&B Riverbend Cashier PT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

3d•Onsite

About The Position

The Cashier processes transactions for internal and external guests accurately while maintaining a positive demeanor and pleasant attitude. The role involves greeting guests, processing food and beverage orders and purchases through a point-of-sale system, collecting payment, handling cash, and balancing cash drawers, credit cards, coupons, and house accounts. The Cashier provides information about menus, promotions, programs, and gaming options, and may assemble or prepare food and beverage items. The role also includes maintaining a clean, sanitized, orderly work area and ensuring products are visually appealing. The Cashier provides courteous guest service, responds professionally to concerns, and follows policies and procedures for responsible alcohol service, age verification, sanitation, equipment use, cash handling, security of confidential information, Title 31, and anti-money-laundering requirements. The position requires completing assigned training and other duties as assigned. Duties may change based on organizational needs or as deemed necessary by the Director. The role is performed on the casino floor and in a normal office setting, with frequent walking and standing in a smoke-filled environment and contact with the public. The environment has varying noise levels and lighting. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required. Travel may be required to perform essential functions.

Requirements

High school diploma or GED.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with managers, directors, the General Manager, and staff.
Ability to work under pressure in a fast-paced, stressful environment and meet multiple deadlines while multitasking.
Strong critical-thinking, analytical, and guest-service skills.
Positive attitude and strong organizational qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and follow established casino guest-service programs.
Ability to meet the physical demands of the position, including prolonged standing, sitting, walking, pushing, pulling, and bending; reaching; sustained concentration; effective communication; and operation of a keyboard, touch-screen display, telephone, and calculator.
Ability to occasionally lift or move up to 30 pounds.
Ability to obtain and retain a KTTT Gaming Commission License, including successfully completing the required background check, and keep required documents current and valid.
Authorization to work in the United States.
At least 18 years of age.
Reliable transportation to and from work.
Compliance with the KLEC handbook, internal policies and procedures, and gaming regulations.
Participation in the tip reporting program.

Nice To Haves

Gaming industry experience.
Cash-handling experience.
Guest-service experience.
Spanish or other language skills.

Responsibilities

Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and company policies and procedures.
Listen and respond to guest and team member concerns and questions to provide high standards of guest service.
Greet guests and process food and beverage orders and purchases through the point-of-sale system.
Accurately and promptly process sales transactions, provide receipts as required, and collect payment for products sold.
Follow laws and procedures for alcohol service, verify the age of guests who appear to be under 30, and serve alcoholic beverages responsibly.
Observe guest behavior to help prevent intoxication and disorderly conduct.
Handle guest issues professionally and communicate problems and concerns to management.
Maintain knowledge of menus, promotions, programs, and gaming options, and provide information and suggestions to guests.
Handle cash accurately and prepare bank slips for the next shift.
Verify and enter coupons, promotions, and house accounts properly.
As needed, assemble or prepare food and beverage items and ensure products are visually appealing.
Maintain a clean, sanitized, and orderly work environment; follow sanitation procedures and use cleaning supplies and chemicals in accordance with health and safety standards.
Use required personal protective equipment and operate and maintain equipment and utensils according to guidelines and safety procedures.
Restock needed items within the allocated time before the end of each shift.
Balance cash drawers, credit cards, coupons, and house accounts, and submit them to the Cage in a clear sealed bag with required information at the end of each shift.
Maintain a professional, neat appearance and a courteous, friendly attitude toward guests and team members.
Demonstrate and promote company core values and MAD skills.
Maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete assigned training.
Comply with Title 31 and property anti-money-laundering requirements.
Perform other duties as assigned.