0417 - CASHIER/SALES ASSOCIATE - OFFICE

GATE HR•Charlotte, NC

About The Position

The Store Associate supports GATE’s current and future store goals by following procedures and programs established by the Operations Division. The role participates in daily store operations, including food service, and learns, participates in, and trains on current and future programs. The associate monitors progress and helps ensure employees uphold GATE standards. The position provides customer service, operates checkout and store equipment, handles payments, maintains a clean and stocked store, performs merchandising, and assists with minor equipment repairs and maintenance. The associate must follow company policies and applicable rules and regulations, including procedures for robberies and safe handling of petroleum products. Other duties may be assigned by the Store Manager.

Requirements

Must be of legal age to sell alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends and holidays.
Must be able to speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to perform repetitive movements over long periods.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must be able to work in varying and extreme temperatures.
Must possess basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
Must be able to operate a personal computer.
Must be able to understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

Participate in daily store operations, including food service, and follow GATE procedures and programs.
Learn, participate in, and train on current and future programs; monitor progress and help ensure employees uphold GATE standards.
Work a flexible schedule, including weekends and holidays, and comply with the attendance policy.
Arrive on time and follow GATE standards for uniform and appearance.
Attend required training, safety courses, office meetings, and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Follow applicable federal, state, and local rules and regulations, as well as company policies.
Keep the store clean and well stocked.
Perform minor repair and maintenance of store equipment and operate equipment as assigned.
Handle payments in accordance with GATE policies.
Prioritize customers, greet them, answer questions about products and services, address inquiries, and resolve complaints.
Provide a friendly and efficient checkout experience and communicate positively and accurately with customers and staff.
Contribute to a positive and supportive team environment and use problem-solving and de-escalation skills.
Operate the cash register, money order machine, electronic lottery, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
Stock shelves, maintain prices, block and front shelves, place window banners and in-store point-of-sale materials, and ensure products are in code.
Perform other duties as assigned by the Store Manager.