0417 - ASSISTANT MANAGER - OFFICE

GATE Store•Charlotte, NC

About The Position

The GATE Store Assistant Manager makes customer service the first priority by providing guests with a friendly and efficient experience. The assistant manager performs the store manager’s duties in their absence and works with the Store Manager and Team Leader to control store operations and inventory. The role includes assisting customers, stocking coolers and shelves, maintaining cleanliness and organization, carrying out minor equipment maintenance and repairs, and processing customer payments. The assistant manager also supports team operations, addresses employee-relations and customer issues, and may process timesheets, payroll, and bookkeeping during the Site Manager’s absence. The role requires a flexible schedule, including weekends and holidays, and includes extended periods of standing, lifting and moving items up to 50 pounds, and bending, kneeling, stooping, and reaching overhead. Candidates must be of legal age to sell alcohol and tobacco, pass pre-employment drug screening and a background check, and hold a valid driver’s license. Previous leadership or supervisory experience is preferred.

Requirements

Must be of legal age to sell alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends and holidays.
Must have a valid driver’s license.
Must be able to speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be able to stand for extended periods of time.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must be mathematically proficient.
Must have strong customer service and problem-solving skills.
Must be capable of performing all duties of Sales Associates and Team Leaders.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Provide guests with friendly, efficient customer service and assist them in locating products.
Perform the store manager’s duties in their absence.
Work with the Store Manager and Team Leader to control store operations and inventory.
Manage inventory and daily department operations and staff to help meet projects, goals, and customer needs.
Stock coolers and shelves and provide customers with product information.
Operate the register and process cash and credit card payments.
Address and resolve customer and employee issues, including drive-offs, no-fault product policy matters, invalid credit cards, and broken or malfunctioning equipment.
Maintain cleanliness and organization throughout the store and complete interior and exterior housekeeping during the assigned shift.
Maintain landscaping appearance, ensure trash cans are emptied, and check the cleanliness of all areas throughout the day.
Perform minor repairs and maintenance on store and pump equipment.
Check in vendors, deliveries, and grocery orders.
During the Site Manager’s absence, process timesheets and payroll and perform bookkeeping procedures, including shift check-off, daily station reporting, and bank deposit preparation.
Ensure team members are in proper uniform and follow company policies.
Attend required training, safety courses, office meetings, and departmental meetings.
Report safety hazards, follow up to ensure hazards are corrected, and help provide a safe work environment.
Address employee-relations issues and enforce compliance with company policies.
Arrive on time and in proper uniform, and maintain a clean, becoming hairstyle subject to management approval.
Contribute to a positive and supportive team environment.
Perform additional tasks requested or assigned by GATE.