Assistant Office Manager

eyecarecenter • Winston-Salem, NC

8d

About The Position

The Assistant Office Manager is a highly engaged leader with strong business acumen who focuses on developing a patient-focused, goal-oriented team. The role assists with the office’s day-to-day operations and supports the team’s success through guidance and coaching as directed by the Office Manager. The Assistant Office Manager handles team member and patient questions when the Office Manager is absent.

The position requires a high school diploma or GED. Previous medical office experience is preferred, and previous leadership experience is strongly preferred. Candidates must have at least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience. A favorable background check as required by state law and proof of identity and authorization to work in the United States are required. ABO and NCLE certifications are preferred but not required. Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is required.

The job involves frequent walking, sitting, and standing; regular bending, stooping, and reaching; and the ability to lift, carry, push, and pull items up to 25 pounds. Strong fine motor skills and full use of the hands are essential. Visual and auditory acuity is required throughout the workday. Occasional driving or climbing may also be necessary.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by state.
• Proof of identity and right to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to lift, carry, push, and pull items up to 25 pounds.
• Strong fine motor skills and full use of hands.
• Visual and auditory acuity, including color vision, depth perception, peripheral vision, and ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous leadership experience.
• ABO certification.
• NCLE certification.

Responsibilities

• Effectively execute the Total Patient Experience (TPE).
• Develop and maintain a good working relationship with the doctor or doctors associated with the office location.
• Enforce corporate policies and procedures.
• Motivate team members by maintaining a positive attitude and communicating changes or news in a supportive, constructive manner.
• Assist with day-to-day office operations, including monitoring and assisting with office flow, supply inventory, and team member training, as well as other duties as assigned or needed.
• Assist in leading the office by guiding the team toward success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Benefits

• Medical, vision, dental, and life insurance
• 401k with employer matching
• Paid time off (PTO) and paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED