0417 - ASSISTANT MANAGER - OFFICE

GATE HR•Charlotte, NC

About The Position

The GATE Store Assistant Manager makes customer service a priority by providing guests with a friendly and efficient experience. The Assistant Store Manager performs the Store Manager’s duties in their absence and works with the Store Manager and Team Leader to control store operations and inventory. The role addresses customer and employee concerns, supports staff, assists customers with products, maintains store cleanliness and organization, stocks coolers and shelves, performs minor equipment repairs, and operates the register. When the Site Manager is absent, the Assistant Store Manager processes timesheets and payroll and performs bookkeeping procedures such as shift check-off, daily station reporting, and bank deposit preparation. The position also involves checking in vendors, deliveries, and grocery orders; maintaining interior and exterior areas; reporting and following up on safety hazards; attending required training and meetings; and ensuring compliance with company policies, safety procedures, and uniform and grooming standards. Duties may include any additional tasks requested or assigned by GATE. The position is evaluated on work quality and quantity, attendance, punctuality, reliability, and compliance with company policies and applicable safety, sanitation, and security procedures.

Requirements

Must be of legal age to sell alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends and holidays.
Must have a valid driver’s license.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be mathematically proficient.
Must have strong customer service and problem-solving skills.
Must be capable of performing the duties of Sales Associates and Team Leaders.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Provide guests with friendly and efficient customer service.
Perform the Store Manager’s duties in their absence.
Work with the Store Manager and Team Leader to control store operations and inventory.
Address and resolve issues involving customers, employees, drive-offs, no-fault product policies, invalid credit cards, and malfunctioning equipment.
Assist customers in locating products and provide product information.
Ensure an efficient checkout experience and operate the register to process cash and credit card payments.
Stock coolers and shelves and maintain knowledge of store inventory.
Maintain interior and exterior cleanliness and organization, including landscaping and emptying trash cans.
Perform minor maintenance and repairs on store and pump equipment.
Check in vendors, deliveries, and grocery orders.
Process timesheets and payroll during the Site Manager’s absence.
Perform bookkeeping procedures, including shift check-off, daily station reporting, and bank deposit preparation.
Address employee-relations issues and enforce compliance with company policies.
Report safety hazards, follow up to ensure they are corrected, and assist in providing a safe work environment.
Attend required training, safety courses, office meetings, and departmental meetings.
Arrive on time and ensure the team is in proper uniform.
Contribute to a positive and supportive team environment.
Perform additional tasks requested or assigned by GATE.