Cashier/Runner

Torchy's Tacos Careers • Austin, TX

6d

About The Position

As a member of Torchy’s Hospitality Team, the Cashier/Runner helps create a memorable guest experience by greeting guests, taking orders, running food, and ensuring guests feel welcomed and valued. The role includes using the point-of-sale system, learning the menu and current promotions, making personalized recommendations, maintaining clean and inviting guest-facing areas, and working with managers, kitchen staff, and the Hospitality Team to resolve issues and provide efficient service. Team members should communicate clearly, listen attentively, adapt to changing conditions, and pay close attention to guest needs and order accuracy.

Requirements

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications; certifications must be obtained by the first day or within the timeline required by the location.
• Ability to lift, push, pull, or carry objects up to 40 pounds.
• Ability to stand for several hours and walk for long periods.
• Ability to bend, stretch, twist, or reach for objects on shelves of varying heights.

Nice To Haves

• Two years of customer-service work experience in the restaurant, hospitality, or retail industry.
• Two years of experience using point-of-sale (POS) systems.

Responsibilities

• Greet guests, ask questions to understand their needs, make suggestions, and process transactions quickly and accurately.
• Provide friendly, outstanding hospitality and make guests feel welcome and valued.
• Learn the menu and current promotions and make personalized recommendations based on guest preferences and dietary needs.
• Run food to tables promptly and ensure guests receive the correct orders.
• Proactively offer refills on chips and drinks and look for ways to exceed guest expectations.
• Keep guest-facing restaurant areas neat, clean, organized, and inviting.
• Collaborate with managers, kitchen staff, and the Hospitality Team to resolve problems and provide smooth service.
• Perform other duties as assigned.

Benefits

• Flexible schedules.
• Food discount card for the employee and spouse.
• Medical, dental, and vision benefits for full-time Team Members after one year of employment.
• 401(k) after six months of employment.
• Paid Time Off (PTO) after one year of employment.
• Support from the Torchy’s Family Foundation for Team Members experiencing need or crisis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed