Cash Services Operations Manager, II

RBC•Minneapolis, MN

1d•$70,000 - $130,000

About The Position

The Cash Services Operations Manager provides leadership for a team supporting time-sensitive, complex, and/or highly specialized processes. The manager hires, onboards, trains, coaches, recognizes, and develops Cash Services Operations Associates and Specialists, while fostering teamwork and succession planning. The role supports escalated customer service situations, oversees processes, assists with implementation of new initiatives and processes, and maintains accurate department procedures and reference materials. The incumbent must understand regulatory and organizational risks, end-to-end workflows, and dependencies on other teams and departments. The position includes increased risk elements managed through operational reviews, system checks, and adherence to procedures. The manager supervises daily workflows, serves as a subject matter expert, supports customer research and issue resolution, and conducts oversight to ensure compliance with procedures and regulatory requirements. The role also supports department metrics, staffing models, forecasts, and budgets, and keeps team members informed about system changes.

Requirements

A four-year degree from an accredited university or equivalent, or a high school diploma or equivalent and 5+ years of securities, banking, technology, and/or job-specific industry experience.
3+ years of prior securities, banking, technology, and/or job-specific related industry experience.
Securities license 99, or ability to obtain it within 120 days.

Nice To Haves

A four-year degree from an accredited university in business, finance, or a related field.
3+ years of credit operations, project management, vendor management, analysis, and/or risk control experience.

Responsibilities

Hire, onboard, and train new team members.
Supervise and direct time-sensitive, complex, and/or highly specialized daily workflows to meet department service levels.
Serve as a subject matter expert for the department processes supported by the team.
Provide customer service and liaise with individuals needing research, problem resolution, or information from Operations departments, external customers, or industry participants.
Independently address escalated questions and seek assistance from the Senior Manager or other Operations resources as appropriate.
Set clear individual goals, drive performance management, support career development, and recognize strong performance.
Conduct process oversight for complex and/or specialized processes to ensure procedures are followed, risks are mitigated, and regulatory requirements are met.
Review, verify, and/or record data accurately in technology supporting department processes.
Support department volume metrics, staffing models, financial forecasts, and budgets as required.
Develop and provide ongoing training on department processes and systems.
Develop and maintain department procedures.
Ensure team members are informed of new system functionality and document modifications.