Cash Services Operations Manager, II

Royal Bank of Canada•Edina, MN

1d•$70,000 - $130,000

About The Position

The Cash Services Operations Manager provides leadership for a team handling time-sensitive, complex, and/or highly specialized processes. The manager hires, onboards, trains, coaches, recognizes, and develops team members; supports teamwork and succession planning; and oversees daily workflows to ensure department service levels are met. The role serves as a subject matter expert for team-supported processes and provides customer service and research support, including resolving escalated complex situations. It conducts process oversight to promote adherence to procedures, mitigate risk, and meet regulatory requirements; supports new initiatives and process implementations; and maintains accurate department procedures and reference materials. The position requires understanding regulatory and organizational risks, end-to-end processes, and dependencies across departments. Risks are managed through operational reviews, system checks, and adherence to procedures. The manager also supports volume metrics, staffing models, forecasts, and budgets as required, reviews and records data in supporting technology, and keeps team members informed about system changes and related documentation. The position is based at 250 Nicollet Mall in Minneapolis, Minnesota, and is full-time, with a stated work week of 40 hours.

Requirements

A four-year degree from an accredited university or equivalent, or a high school diploma or equivalent plus at least 5 years of securities, banking, technology, and/or job-specific industry experience.
At least 3 years of prior securities, banking, technology, and/or job-specific related industry experience.
Securities license 99, or ability to obtain the license within 120 days.

Nice To Haves

A four-year degree from an accredited university in business, finance, or a related field.
At least 3 years of credit operations, project management, vendor management, analysis, and/or risk control experience.

Responsibilities

Hire, onboard, and train new team members.
Supervise and direct time-sensitive, complex, and/or highly specialized daily workflows to meet department service levels.
Serve as a subject matter expert for the department processes supported by the team.
Provide customer service and liaise with individuals who need research, problem resolution, or information from other Operations departments, external customers, or industry participants.
Address escalated questions independently and seek assistance from the Senior Manager or other Operations resources when appropriate.
Set individual goals, manage performance, support career development, and recognize strong performance.
Conduct oversight of complex and/or highly specialized processes to ensure adherence to procedures, risk mitigation, and compliance with regulatory requirements.
Review, verify, and/or record data accurately in technology supporting department processes.
Support department volume metrics, staffing models, financial forecasts, and budgets as required.
Develop and provide ongoing training on department processes and systems.
Develop and maintain department procedures.
Ensure team members are aware of system functionality changes and document modifications.