Cash Services Supervisor

Federal Reserve Bank of Philadelphia•Denver, CO

13d•Onsite

About The Position

The Cash Services Vault Supervisor manages currency operations and provides leadership and stability to the operation. The role supervises four cash operating clerks who process and reconcile currency deposits, as well as a cash operations specialist who assists with all processes. This is an onsite-essential, full-time position with minimal work-from-home flexibility. The posting lists Kansas City as the work location in the role description and Denver, Colorado, under location(s). The position works second shift, Monday through Thursday, from 4:30 p.m. to 3:30 a.m.

Requirements

Bachelor’s degree in business management or a related field, or an equivalent combination of education and experience.
Formal leadership experience is typically not required, but experience demonstrating informal leadership skills is required.
Strong compliance focus and ability to lead adherence to controls and procedures while identifying process improvements.
Production-operations mindset, expert attention to detail, and strong judgment.
Strong people leadership and ability to work with others to accomplish tasks.
Strong relationship-management and communication skills for working in a fast-paced team environment.
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Experience working in an operations- or compliance-focused environment is strongly preferred.

Responsibilities

Manage workflow and staffing for a complex currency processing operation to use staff efficiently and ensure currency is processed.
Ensure adherence to controls, regulations, and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principles and Standards, and local operating procedures.
Resolve routine to moderately complex problems and out-of-balance conditions; escalate more complex issues and concerns.
Help staff resolve issues arising in daily operations, including balancing issues.
Identify and analyze procedures for improving operational efficiency; recommend and implement changes.
Report exceptions or variances and escalate them as appropriate.
Supervise, coach, and develop staff by communicating performance expectations and providing ongoing feedback.
Make recommendations regarding employee recognition, hiring, salary, promotions, and disciplinary actions.
Communicate with staff and others about decisions affecting teamwork, processes, resources, and responsibilities.
Monitor unit metrics, including quality measures, productivity, and volumes, against targets, and adjust resources.