Cash Applications Supervisor

Veritext•Livingston, NJ

4d•$48,860 - $65,000

About The Position

The Cash Applications Supervisor (Corporate) oversees the team responsible for applying client payments, reducing client confusion, and supporting collection efforts. The Supervisor works collaboratively with colleagues and upholds Veritext Values, ensuring internal and external communications are professional, timely, and courteous. The role requires accurate and effective communication, reporting incidents to management, welcoming new projects and ideas, and continually developing job knowledge to add value.

Requirements

At least 5 years of related experience.
Proficiency in MS Office.
Proficiency in relevant financial software packages and applications.
Excellent written and verbal communication skills.
Customer-service orientation and strong interpersonal skills.
Ability to respond to requests promptly and accurately.
Excellent management skills and a proven ability to lead a team.

Responsibilities

Manage the team by setting goals and metrics, monitoring performance, and establishing operational improvements.
Support employee engagement and growth, preparing team members for future opportunities.
Generate and assist with financial reports, including Daily Cash Reports and reports requested for the annual company audit.
Ensure departmental training materials are current, effective, and used.
Recruit, train, coach, and develop staff to build a high-performing team.
Process and apply incoming lockbox, EFT, and credit card payments to client invoices accurately and promptly.
Understand company targets and work to meet or exceed them.
Understand Veritext products and services, their value, and associated fees.
Resolve issues and escalate or communicate as needed for prompt, accurate resolution; assist clients with requests such as confirming bank information and providing direct deposit forms.
Ensure cash receipts, discounts, and adjustments—including checks, credit cards, and ACH payments—are accurately and promptly posted to client accounts.
Research duplicate payments, overpayments, and unapplied cash, and take appropriate action to resolve them promptly.
Work to meet and exceed financial targets and metrics.
Reconcile receipt batches to ensure they balance and tie back to bank deposits.
Communicate with internal and external clients professionally, courteously, accurately, and promptly.
Report incidents to management and welcome new projects and ideas.

Benefits

Competitive compensation and total rewards package.
Comprehensive medical, dental, and vision insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Earned wage access before payday.
Matched 401(k).
Hybrid or remote work structure for most roles, based on business needs.
Paid time off.
Paid parental leave.
Tuition reimbursement.
Employee equity and referral programs.
Mental health and wellness benefits.
Learning and development opportunities, including ongoing training, mentorship, and access to growth resources.
Collaborative and inclusive culture with programs such as Veritext Summer Camp and Wellness Week.
Veritext Cares community-support commitment.