Cash Applications - Team Lead
About The Position
The EFT Lead Cash Applications oversees and supports daily processing, validation, reconciliation, and application of customer payments received through electronic payment methods. The role serves as the primary resource for EFT activities, ensuring payments are accurately balanced, validated, and applied, maintaining internal controls, and resolving exceptions promptly. The EFT Lead manages EFT batches, performs Billtrust match validations, researches and resolves Billtrust wire exceptions, maintains refund tracking, balances EFT activity, and processes Billtrust batches. The role also guides and supports team members, assists with workload management, helps resolve complex payment application issues, and serves as a subject matter expert for EFT and Billtrust processes. This includes researching unapplied payments, analyzing banking and remittance data, collaborating with customers and internal partners to obtain payment details, identifying process improvements, and supporting accurate, timely cash application and departmental service-level goals.
Requirements
- Three to five years of experience in lockbox processing, research, cash applications, credit card processing, or accounts receivable in an ERP system.
- Strong proficiency in Excel.
- Basic understanding of accounting concepts related to billing and cash applications.
- Strong research skills and attention to detail.
- Highly organized, with strong data entry skills.
- High degree of professional integrity and commitment to finding accurate answers.
- Solid written and verbal communication skills.
Nice To Haves
- Undergraduate degree in accounting or business.
- Customer service experience.
Responsibilities
- Review daily raw file/EDI reports and prepare cash receipt statistics.
- Perform and validate Billtrust processing, including providing coverage for team absences.
- Assign and validate daily cash application batches to ensure accuracy and productivity.
- Monitor, research, and resolve Billtrust wire and cash application exceptions.
- Maintain the refund tracker and follow up promptly on outstanding items.
- Balance and reconcile daily cash receipts within established service level agreements.
- Collaborate with team members to support workflow coverage, process compliance, and continuous improvement initiatives.
- Provide day-to-day guidance and support to team members, assist with workload management, and help resolve complex payment application issues.
- Perform other cash application-related duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
