Cash Applications - Team Lead

Culligan Quench • King of Prussia, PA

8d

About The Position

The EFT Lead Cash Applications oversees and supports the daily processing, validation, reconciliation, and application of customer payments received through electronic payment methods. The role is the primary resource for EFT-related activities, helping ensure payments are accurately balanced, validated, and applied, that internal controls are maintained, and that exceptions are resolved promptly.

The position includes managing EFT batches, validating Billtrust matches, researching and resolving Billtrust wire exceptions, maintaining refund tracking, balancing EFT activity, and processing Billtrust batches. The EFT Lead also provides day-to-day guidance to team members, supports workload management, helps resolve complex payment application issues, and serves as a subject matter expert for EFT and Billtrust processes. The role involves researching unapplied payments, analyzing banking and remittance data, collaborating with customers and internal partners to obtain payment details, identifying process improvements, and supporting accurate, timely cash application and departmental service-level goals.

Requirements

• Three to five years of experience in lockbox processing, research, cash applications, credit card processing, or accounts receivable in an ERP system.
• Strong proficiency in Excel.
• Basic understanding of accounting concepts related to billing and cash applications.
• Strong research skills and attention to detail.
• Highly organized with strong data-entry skills.
• High degree of professional integrity and commitment to finding the correct answer.
• Solid written and verbal communication skills.

Nice To Haves

• Undergraduate degree in accounting or business.
• Customer service experience.

Responsibilities

• Review daily raw file/EDI reports and prepare cash receipt statistics.
• Perform and validate Billtrust processing, including providing coverage for team absences.
• Assign and validate daily cash application batches to ensure accuracy and productivity.
• Monitor, research, and resolve Billtrust wire and cash application exceptions.
• Maintain the refund tracker and ensure timely follow-up on outstanding items.
• Balance and reconcile daily cash receipts within established service-level agreements.
• Collaborate with team members to support workflow coverage, process compliance, and continuous improvement initiatives.
• Provide day-to-day guidance and support to team members, assist with workload management, and help resolve complex payment application issues.
• Perform other cash application-related duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed