Cash & Collections Analyst

Associa • Richardson, TX

4d

About The Position

Join the Corporate Accounting team as a Cash Applications & Collections Analyst. This role manages a portfolio of customer entity accounts and supports cash flow by collecting outstanding balances, resolving account issues, and strengthening relationships with customers and internal teams. The analyst contributes to continuous improvement across the accounts receivable function in a fast-paced, evolving environment.

The position involves proactive outreach on past-due invoices, investigation of billing discrepancies and payment issues, collaboration with branch, operations, and customer service teams, and support for month-end close activities. It also includes identifying collection risks and process improvement opportunities, maintaining clear account records, and recommending actions to resolve problem accounts.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in collections, accounts receivable, or a related role.
• Knowledge of proper accounting principles, including US GAAP.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Alpha-numeric data-entry skills.

Nice To Haves

• Associate’s degree in Accounting, Finance, or a related field.
• Experience in a high-volume environment.
• Experience with Microsoft Dynamics 365 (D365) and VicAI.
• Ability to identify root causes, solve problems, and improve processes.
• Comfort with direct conversations and balancing persistence with professionalism.
• Ability to thrive in a fast-paced environment and manage competing priorities.
• Detail-oriented, analytical, and proactive approach to driving results.
• Strong communication and collaboration skills, including the ability to influence positive outcomes.

Responsibilities

• Own and manage a portfolio of customer entity accounts and drive timely collection of outstanding balances.
• Follow up proactively on past-due invoices through phone and email outreach.
• Investigate and resolve billing discrepancies, short payments, and unapplied cash.
• Partner with branch teams, operations, and customer service to remove collection barriers and resolve issues.
• Maintain accurate, detailed collection notes that show account status and next steps.
• Identify trends, aging risks, and problem accounts, escalating them with recommended actions when needed.
• Support month-end close activities, including accounts receivable aging review and account reconciliations.
• Take initiative to improve processes, enhance workflows, and contribute to automation efforts.
• Build trusted relationships with internal and external partners while providing a high level of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED