Cash & Collections Analyst

Associa • Richardson, TX

22h

About The Position

Join Associa’s Corporate Accounting team as a Cash Applications & Collections Analyst. This role owns a portfolio of customer entity accounts and helps improve cash flow by collecting outstanding balances, resolving account issues, and strengthening relationships with customers and internal partners. The position contributes to continuous improvement across the accounts receivable function in a fast-paced, evolving environment.

The role also supports month-end close activities and helps identify aging risks and problem accounts. It is suited to someone who takes ownership, investigates root causes, balances persistence with professionalism, and collaborates across teams to resolve issues and improve processes.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in collections, accounts receivable, or a related role.
• Knowledge of proper accounting principles, including US GAAP.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Alpha-numeric data-entry skills.
• Strong communication and collaboration skills.
• Ability to manage competing priorities in a fast-paced environment.
• Detail-oriented, analytical, and proactive approach to driving results.
• Comfort with direct conversations and the ability to balance persistence with professionalism.

Nice To Haves

• Associate’s degree in Accounting, Finance, or a related field.
• Experience in a high-volume environment.
• Experience with Microsoft Dynamics 365 (D365) and VicAI.
• Ability to identify root causes, solve problems, and improve processes.

Responsibilities

• Own and manage a portfolio of customer entity accounts, driving timely collection of outstanding balances.
• Proactively follow up on past-due invoices through phone and email outreach.
• Investigate and resolve billing discrepancies, short payments, and unapplied cash.
• Partner with branch teams, operations, and customer service to remove collection barriers and drive resolution.
• Maintain accurate and detailed collection notes showing account status and next steps.
• Identify trends, aging risks, and problem accounts, escalating them with recommended actions when needed.
• Support month-end close activities, including accounts receivable aging review and account reconciliations.
• Improve processes and workflows and contribute to automation efforts.
• Build trusted relationships with internal and external partners while delivering a high level of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED