Case Manager

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

11d•$26 - $55,000•Onsite

About The Position

The Case Manager is part of a human services team that develops and executes service and care plans for residents, supporting stabilization, independence, self-reliance, and skills development. The role executes and updates individualized plans, coordinates direct services and referrals to external providers, and monitors resident behaviors and practices. The Case Manager coordinates services and care with residents and providers, helps residents address immigration and citizenship issues, access public benefits, and pursue employment and long-term stability. The position includes weekly resident meetings and room inspections, benefit and program enrollment support, discharge planning, and documenting interactions in CARES and AWARDS. The position is based in Park Slope, Brooklyn, New York. Several schedules are listed, including shifts beginning between 8 a.m. and 11 a.m. and ending between 4 p.m. and 7 p.m.; days off vary by schedule. Pay is $26.45 per hour, approximately $55,000 annually. The role is non-exempt and eligible for overtime.

Requirements

High school diploma or GED; three years of experience working in a shelter or similar field may be substituted for the education requirement.
Two years of experience in case management, counseling, or direct client advocacy in social service settings.
Excellent verbal and written communication skills.
English proficiency.
Basic competency in MS Word, Excel, Outlook, and internet use.
Ability to formulate simple financial budgets.
Ability to make unit visits, including walking distances and climbing stairs.
Ability to prioritize and make appropriate decisions and judgments.
Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.

Nice To Haves

Bachelor’s degree in social work or psychology.
Experience with immigrants and immigration issues.
Multilingual ability, including Spanish proficiency.

Responsibilities

Ensure residents receive appropriate, quality services in accordance with organizational principles and program requirements.
Design and update individualized service and care plans, coordinating with a Social Worker when available. Plans may include information, counseling, crisis intervention, direct service, advocacy, and referrals to external and community-based services.
Collaborate with service providers and external organizations to help residents resolve immigration and citizenship issues, secure public benefits and charitable assistance, and pursue employment, entrepreneurship, independence, and long-term stability.
At family sites, coordinate with the Recreation Team, if available, to arrange transportation, school transfers, and ESL/ELL and IEP curriculum support for school-age children as needed.
Develop and maintain a resource network for resident referrals.
Meet with residents in the assigned caseload at least weekly to assess progress and modify service and care plans as needed.
Conduct weekly room inspections to promote healthy hygiene and housekeeping.
Coordinate with Social Workers and/or the Treatment Team to address behaviors that may compromise residents’ health and safety.
Develop discharge plans that support continued public-benefit enrollment and service linkages to community-based organizations.
Ensure assigned residents are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
Support residents in completing appointments, submitting documentation, and meeting other requirements to maintain benefits and DHS program participation.
Coordinate with the Mayor’s Office of Immigration Affairs and immigration service and advocacy organizations, and enroll residents in immigration services and programs when applicable.
Document interactions and communications with and on behalf of residents in CARES and AWARDS.
Perform other duties as assigned by the supervisor and Program Director.