Case Manager (Full-Time)

ChildServe•Johnston, IA

9d•Onsite

About The Position

Child Serve is hiring a full-time Case Manager for its Johnston location. The Case Manager supports individuals with special health care needs and their families by coordinating services, facilitating individualized care planning, and helping ensure access to appropriate resources. The role monitors service delivery, provides crisis intervention, resolves concerns, maintains accurate documentation, and advocates for individuals’ and families’ needs and goals. The position follows a Monday–Friday schedule, with occasional evenings, and involves routine, ongoing travel throughout the community. Case Managers maintain relationships with individuals and families, coordinate with providers and care teams, and contribute to team activities and quality improvement while meeting agency and regulatory standards.

Requirements

Associate’s degree.
At least 2 years of experience working with children or young adults with special health care needs.
At least 1 year of experience working with individuals with intellectual or developmental disabilities.
Pass post-offer background checks, including a motor vehicle record (MVR) check as required for the position.
Access to a well-maintained personal vehicle for routine, ongoing community travel.
Carry the required personal liability insurance coverage for the employee’s own vehicle.
Communicate effectively and professionally, verbally and in writing, and foster effective relationships with coworkers, families, and third parties.
Apply knowledge of the social work process, individual welfare, and Home and Community Based Services.
Computer skills, specifically Microsoft Office, and experience using an electronic health record system.
Maintain confidentiality regarding clients, staff, their families, and Child Serve.
Interpret and follow applicable policies, procedures, and regulations.
Communicate effectively in English, both verbally and in writing.

Responsibilities

Maintain regular contact with individuals and families, build positive relationships, and provide support.
Develop individualized care plans that promote self-direction.
Coordinate with families, providers, and care teams to monitor service delivery and resolve concerns.
Advocate for individuals’ needs and goals.
Provide crisis intervention and help individuals and families access appropriate resources.
Maintain accurate and timely records and service plans in compliance with agency and regulatory standards.
Stay informed about available resources and applicable policies.
Participate in team activities and quality improvement, support colleagues, and maintain professional standards.