Case Manager - Full Time

Gaudenzia•Claymont, DE

About The Position

Gaudenzia is hiring a Case Manager for the Claymont Center, which provides residential treatment to mixed-gender populations experiencing substance use and co-occurring mental health disorders. The center offers high- and low-intensity residential substance use disorder treatment, individual and group therapy, co-occurring disorders treatment, and trauma- and culture-informed care. The Case Manager supports clients’ recovery by coordinating treatment and discharge plans, connecting clients with community and social services, and maintaining appropriate follow-up after discharge. The role requires a bachelor's degree in a generally recognized clinical discipline and experience that varies by Case Manager level. Candidates should demonstrate knowledge of substance use and mental health conditions, effective client engagement, and the ability to work with diverse populations and community partners.

Requirements

At least a bachelor's degree in a generally recognized clinical discipline.
Case Manager I: Two years of experience providing case management and/or drug and alcohol counseling.
Case Manager II: Three years of experience providing case management and/or drug and alcohol counseling.
Case Manager III: Three years of experience providing case management and/or drug and alcohol counseling, including at least one year of supervisory or administrative experience.
Ability to work effectively with diverse populations and help clients adjust to their challenges.
Ability to identify client needs and gain clients' confidence and cooperation in pursuing their goals.
Ability to establish and maintain effective working relationships with clients, staff, outside agencies, institutions, and the public.
Ability to initiate and maintain contact with social service agencies and vocational and educational programs.
Ability to communicate effectively verbally and in writing.
Ability to organize a caseload and an extensive information system.
Computer skills, including familiarity and facility with Microsoft Office programs such as Word and Excel.
Ability to have clarity of vision at 20 inches or less.
Ability to ascend and descend stairs, push and pull, stand or sit for extended periods with reasonable breaks, reach overhead, and bend or stoop.
Valid driver's license.

Nice To Haves

At hire, be licensed by the Department of State or hold a Certified Allied Addiction Practitioner, Certified Associate Addiction Counselor, Certified Alcohol and Drug Counselor, or Certified Advanced Alcohol and Drug Counselor credential; alternatively, be working toward licensure or certification with completion expected within three years of hire. Progress must be documented in an employee-file log covering work hours, supervision hours, and required training, and will be monitored.
Specialized training or experience with a specific population, such as people experiencing homelessness or people who are HIV-positive.
Significant to advanced knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia's treatment programs.
Significant to advanced knowledge of the biopsychosocial characteristics and maladaptive behaviors associated with substance use disorders and/or mental illness.
Significant to advanced knowledge of individual and group behavior and effective approaches to supporting ongoing recovery.

Responsibilities

Treat all clients and staff with dignity and respect.
Attend team and staff meetings as required by the supervisor.
Role model pro-social behavior.
Conduct and document intake interviews as needed.
Manage a caseload in accordance with program requirements and state regulations.
Complete progress notes for all client-related activities within 24 hours of service delivery.
Coordinate with agency and community resources to ensure thorough treatment and discharge plans.
Establish and maintain positive relationships with service providers and referral sources.
Help clients connect with resources needed to achieve personal goals during treatment and before discharge.
Arrange access to public assistance, Social Security, food stamps, and medical assistance appointments to support timely and continued receipt of benefits.
Arrange medical appointments, psychiatric evaluations, and medication when appropriate.
Refer clients to appropriate vocational and educational programs.
Assist clients in developing a discharge plan that addresses their most significant needs.
Maintain contact with clients after discharge to coordinate with case management, social services, and substance use disorder treatment or services.
Ensure compliance with federal, state, local, and funding-source guidelines.
Maintain a valid driver's license.
Perform other duties as assigned by the supervisor.