Case Manager - Full Time

Gaudenzia, Inc.•Claymont, DE

About The Position

Gaudenzia’s Claymont Center provides residential treatment for mixed-gender populations experiencing substance use and co-occurring mental health disorders. The center offers high- and low-intensity residential substance use disorder treatment, individual counseling, group therapy, co-occurring disorders treatment, and trauma-informed and culture-informed care. The Case Manager supports clients’ treatment, recovery, and personal goals through case management, resource coordination, and discharge planning. The role requires at least a bachelor’s degree in a generally recognized clinical discipline. Required experience varies by level: Case Manager I requires two years of case management and/or drug and alcohol counseling experience; Case Manager II requires three years; and Case Manager III requires three years, including at least one year of supervisory or administrative experience. The posting describes the role as full time and highlights competitive pay, excellent benefits, on-the-job training, upward mobility, and educational assistance.

Requirements

At least a bachelor’s degree in a generally recognized clinical discipline.
Case Manager I: Two years of experience providing case management and/or drug and alcohol counseling.
Case Manager II: Three years of experience providing case management and/or drug and alcohol counseling.
Case Manager III: Three years of experience providing case management and/or drug and alcohol counseling, including at least one year of supervisory or administrative experience.
Maintain a valid driver's license.
Ability to work effectively with diverse populations and help people address their individual challenges.
Ability to identify client needs and gain clients’ confidence and cooperation in pursuing their goals.
Ability to establish and maintain effective working relationships with clients, staff, outside agencies, institutions, and the public.
Ability to initiate and maintain contacts with social service agencies and vocational and educational programs.
Ability to communicate effectively verbally and in writing.
Ability to organize a caseload and extensive informational system.
Computer skills, including familiarity and proficiency with Microsoft Word and Excel.
Ability to see clearly at 20 inches or less, ascend and descend stairs, push and pull, stand or sit for extended periods with reasonable breaks, and reach overhead and bend or stoop.

Nice To Haves

At hire, relevant licensure or certification, such as a Department of State license, Certified Allied Addiction Practitioner, Certified Associate Addiction Counselor, Certified Alcohol and Drug Counselor, or Certified Advanced Alcohol and Drug Counselor; alternatively, be working toward licensure or certification with completion expected within three years of hire, documented and monitored through a credentialing log.
Significant to advanced knowledge of Gaudenzia treatment programs and their principles, philosophies, practices, and procedures.
Significant to advanced knowledge of the biopsychosocial characteristics and maladaptive behaviors associated with substance use disorders and/or mental illness.
Significant to advanced knowledge of individual and group behavior and effective approaches to supporting ongoing recovery.
Specialized training or experience with specific populations, such as people experiencing homelessness or people who are HIV-positive.

Responsibilities

Treat clients and staff with dignity and respect and model pro-social behavior.
Attend team and staff meetings as required by the supervisor.
Conduct and document intake interviews when needed.
Manage a caseload in accordance with program requirements and state regulations.
Complete progress notes for all client-related activities within 24 hours of service delivery.
Coordinate with agency and community resources to support thorough treatment and discharge plans.
Establish and maintain positive relationships with service providers and referral sources.
Help clients connect with resources needed to achieve personal goals during treatment and before discharge.
Arrange access to public assistance, Social Security, food stamps, and medical assistance appointments.
Arrange medical appointments, psychiatric evaluations, and medication when appropriate.
Refer clients to appropriate vocational and educational programs.
Help clients develop discharge plans addressing their most significant needs.
Maintain contact with clients after discharge to coordinate with case management, social services, and substance use disorder treatment or services.
Ensure compliance with federal, state, local, and funding-source guidelines.
Maintain a valid driver's license.
Perform other duties as assigned by the supervisor.