Case Manager

Seneca Health Services, Inc•Webster Springs, WV

About The Position

Seneca Health Services is a Certified Community Behavioral Health Center serving Greenbrier, Nicholas, Pocahontas, and Webster Counties in West Virginia. Its services include crisis services, substance use disorder assistance, mental health services, and intellectual disabilities support. Case Managers evaluate clients’ needs, strengths, functional levels, mental status, and social histories; develop and review individualized treatment plans; and provide targeted case management, supportive behavioral health counseling, referrals, advocacy, and crisis support. The role coordinates care among clients, service providers, schools, law enforcement, hospitals, and residential treatment settings. Essential functions may vary depending on the program or area of assignment.

Requirements

Bachelor’s degree in a human service field.
Valid driver’s license and vehicle.
Pass a criminal background check and Employment Fitness Determination through WVCARES, as well as a drug screen.
Strong interpersonal and communication skills and a client-centered approach.
Commitment to confidentiality and professionalism.
Demonstrated computer skills.
Ability to maintain a positive attitude and represent Seneca in accordance with its Core Values, Code of Conduct, and Ethical Practice.

Nice To Haves

West Virginia Social Work License.
Experience in behavioral health and/or substance use disorders.

Responsibilities

Conduct initial and reassessment evaluations to identify assigned clients’ needs, strengths, functional levels, mental status, and social histories.
Collect and interpret information about clients’ strengths, needs, resources, and life goals, and develop individualized treatment plans.
Review client needs regularly and ensure services are aligned with assessed needs and life goals and reflected in treatment plans.
Link clients to internal and external services, supports, and resources, including coordinating warm hand-offs to support continuity of care.
Advocate for clients’ continuity of services, integrated and accessible care, system flexibility, and appropriate use of facilities and resources.
Ensure appropriate crisis-response planning and help clients access crisis support services and interventions.
Provide supportive behavioral health counseling to help clients progress toward goals and manage day-to-day challenges.
Provide case management and crisis services to high-risk individuals to help reduce suicide risk, substance use, and other maladaptive behavior.
Collaborate with schools and local law enforcement to provide education, crisis intervention, and behavioral health services aimed at improving student well-being and reducing suicide risk, dating violence, and substance use.
Conduct timely crisis follow-ups for students involved with the legal system, assess individual and family treatment needs, and facilitate referrals.
Present to students in classrooms or student clubs and provide trauma-informed training to school personnel.
Liaise between law enforcement and behavioral health services to divert individuals with low-level, non-violent offenses to appropriate treatment.
Participate in treatment and pre-discharge planning for clients in state psychiatric, private hospital, or substance use treatment settings.
Complete accurate and thorough admission referrals, gathering appropriate symptom and other information as needed in residential settings.
Coordinate and participate in interdisciplinary team meetings, treatment planning, daily staffing, physician rounds, and discharge planning as needed in residential settings.
Submit required utilization-management information to obtain service authorizations and complete follow-up as needed.
Follow applicable rules, regulations, and legal requirements; document services and collect and report data according to established standards.
Protect confidential client information in accordance with HIPAA, 42 CFR Part 2, and Seneca privacy policies.
Represent Seneca positively and perform duties in accordance with its Core Values, Code of Conduct, and Ethical Practice.
Perform other duties as assigned by a supervisor.