Case Manager

City of New York • New York, NY

12d • $54,799 - $63,019

About The Position

The Case Manager works within the Bureau of Tuberculosis Control, whose mission is to prevent the spread of tuberculosis and eliminate it as a public health problem in New York City. The position supports efforts to identify people with suspected or confirmed TB and ensure appropriate treatment, and to identify and treat people at high risk of progression from TB infection to TB disease. A valid driver’s license is required.

The role includes interviewing and educating patients with communicable diseases, conducting surveillance and field investigations, coordinating referrals and medical follow-up, monitoring treatment, and maintaining communication with colleagues and community partners. The employee may also conduct quality assurance activities, cover supervisory duties when a supervisor is absent, and provide HIV counseling, testing, and post-test follow-up.

The position is restricted to permanent employees in the title who are reachable on the Public Health Adviser civil service list. The posting describes eligibility and qualifications for Public Health Adviser roles, including educational and experience pathways. Certain assignments may require training in phlebotomy or other procedures, HIV counseling certification, and an annual health assessment.

The NYC Health Department offers City employee benefits, including a premium-free health insurance plan, a defined-benefit pension plan, tax-deferred savings, and a Worksite Wellness Program. Depending on the position, employees may be able to work from home up to two days per week. The employer also highlights job security and its commitment to equity and equal opportunity.

Requirements

• A valid driver’s license.
• Eligibility is limited to permanent employees in the title who are reachable on the Public Health Adviser civil service list.
• Qualification pathways include a bachelor’s degree with 12 semester credits in health education, health sciences, social sciences, or biological sciences; or a bachelor’s degree plus six months of qualifying health promotion or disease intervention/prevention experience; or a high school diploma or equivalent plus four years of qualifying experience; or qualifying equivalent education and experience. All candidates must have a high school diploma or equivalent and either the specified 12 semester credits or six months of qualifying experience.
• Qualifying experience may include interviewing, conducting community investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data in a health promotion or disease intervention/prevention program.
• For Assignment Level II, candidates must also have at least one year as a Public Health Adviser, Assignment Level I, or at least one additional year of the specified qualifying experience.
• Certain assignments require satisfactory completion of training in phlebotomy or other necessary procedures; HIV counseling certification may be required for certain assignments.
• Public Health Advisers are required to have an annual health assessment.

Responsibilities

• Interview or re-interview and educate patients infected with a communicable disease.
• Elicit contacts and other information to locate or identify the source of infection and help prevent further disease spread.
• Conduct surveillance activities, including administering diagnostic tests for TB and collecting and transporting specimens, including blood.
• Conduct field investigations to locate and return patients lost to medical follow-up and assess their home environments.
• Refer patients to appropriate diagnostic facilities for medical examinations and treatment.
• Observe patients with a communicable disease ingest prescribed medication.
• Visit hospitals and private medical offices to review records and extract data.
• Establish and maintain communication with co-workers, supervisors, managers, and community partners.
• Manage and monitor suspected or confirmed patients, and contacts of infectious patients, from diagnosis through completion of treatment.
• Conduct quality assurance activities, including pouch reviews and field audits for Public Health Adviser Level I employees and Assistant Public Health Advisers.
• Assume supervisory duties in the supervisor’s absence to ensure continuity of case management.
• Conduct HIV counseling, testing, and post-test follow-up.

Benefits

• Premium-free health insurance plan; the posting states it saves employees over $10,000 annually based on a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public sector defined-benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the ability to work from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level