Case Manager - Intake

DEVELOPMENTAL PATHWAYS•Aurora, CO

13d•$25 - $29•Hybrid

About The Position

Developmental Pathways is seeking an Intake Case Manager to join its Systems Navigation Team. The position provides compassionate, person-centered service and support coordination to help individuals access Medicaid Waiver and State General Fund services. The work includes conducting in-home visits and assessments, connecting individuals with supportive programs, and partnering with families and providers in the community. The role combines work in the community, at the Aurora office, and remotely from home or another chosen workspace. Remote work includes hosting virtual Zoom meetings, documenting and coordinating intakes, and participating in virtual office hours and team meetings. The position requires frequent in-person presence and weekly travel within Arapahoe, Douglas, and Elbert counties for screenings, assessments, and other duties. The schedule is four 10-hour days, Monday through Thursday or Tuesday through Friday, totaling 40 hours per week. Developmental Pathways is a nonprofit agency serving people with disabilities and their families. Its mission is to enrich the lives of people with disabilities and delays through expertise, support, and advocacy.

Requirements

Bachelor’s degree, or five years of experience in Long-Term Services and Supports, including Developmental Disabilities, or a combination of education and relevant experience appropriate to the position.
Valid Colorado motor vehicle license and proof of motor vehicle insurance.
Meet driving requirements: no suspensions and no more than two tickets in the past three years. Driving requirements may be waived upon request, qualifying need, and approval, in lieu of reliable transportation.
Ability to meet frequent in-person responsibilities and travel weekly within the organization’s catchment area.

Nice To Haves

One year of experience in developmental disabilities or long-term services and supports.

Responsibilities

Serve as a subject matter expert and resource or point of contact for complex cases.
Assess individuals’ overall needs and help them explore programs, long-term services and supports, and other community resources.
Help individuals and families maintain eligibility by completing required assessments, monitoring, and support planning.
Provide care coordination through referrals, education, negotiation, and mediation with individuals and external providers or agencies.
Complete accurate case documentation in applicable tracking systems and databases, prioritize workload, and meet required timelines.
Complete documentation related to monitoring activities and evaluate the need for and effectiveness of requested and delivered services.
Schedule, facilitate, document, and follow up on required and ad hoc meetings, and share updates with relevant parties.
Ensure required documentation is accurate, entered on time, and distributed to providers, individuals, family members, and other necessary parties.
Maintain knowledge of state and federal regulations, policies, and procedures concerning long-term services and supports, Medicaid waiver and state-funded programs, and community resources.
Maintain professional and ethical conduct and appropriate boundaries, and meet assigned performance, quality, customer service, and coordination standards.
Conduct in-home visits and assessments to connect individuals with supportive programs and services.
Build relationships with families and providers in the community and collaborate with the office team and other departments.
Host virtual Zoom meetings, document and coordinate intakes, and participate in virtual office hours and team meetings.
Travel weekly within Arapahoe, Douglas, and Elbert counties to complete in-person responsibilities.