Case Manager, Level 2
About The Position
Provide individual case management services to youth and families involved in pre-disposition and/or post-disposition court processes through Milwaukee County Children’s Court Center and Delinquency Court service programming. The role works directly with youth and families in their homes, schools, and community settings, supporting family decision-making and helping youth avoid further law violations or continued involvement in the Juvenile Justice System. The Case Manager documents services, prepares and presents reports, coordinates required programming, monitors youth using GPS, and facilitates youth and family groups. The position also requires cross-training in all Community Monitor functions and adherence to St. Charles Youth & Family Services policies and procedures. Work takes place indoors and outdoors, including client homes and community settings. Nights and weekends may be required according to caseload and program needs, and travel is approximately 70% using a company vehicle.
Requirements
- Bachelor’s degree in Human Services, Social Work, Criminal Justice, or a related field.
- Two years of experience with programs serving a delinquent or at-risk youth population.
- Valid Wisconsin driver’s license and liability insurance.
- Ability to use vehicles for work-related duties according to the agency’s insurance liability standards.
- Ability to demonstrate cultural competence and sensitivity and respond respectfully and effectively to people across cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
- Knowledge of Milwaukee County, including the Department of Human Services, Children’s Court, Milwaukee Public Schools, and community-based youth-serving agencies.
- Knowledge of adolescent and family issues and dynamics.
- Knowledge of human growth and development theories.
- Ability to prepare formal reports as requested.
- Ability to present a case in court if needed.
- Ability to accurately perform recordkeeping and documentation entries.
- Ability to perform computer tasks using MS Windows applications and agency database systems.
Responsibilities
- Complete daily in-person community check-ins, including home and school visits, and document them in appropriate systems according to contract requirements.
- Work with each referred youth and family throughout their involvement in the program, acknowledging and emphasizing their strengths, culture, and community.
- Support family decision-making to empower youth and families to avoid further law violations or continued involvement in the Juvenile Justice System.
- Prepare documentation within the program’s designated time frames.
- Present reports to contracting entities, including court officials.
- Interact professionally with school staff to monitor attendance, address school behavior, and review youth performance to improve functioning and behavior.
- Coordinate and complete assigned tracking and coverage according to program expectations and requirements.
- Ensure mandatory counseling hours and recreation are provided to each youth on the caseload.
- Facilitate, counsel, and supervise youth and family group sessions.
- Provide GPS monitoring of youth according to program expectations.
- Cross-train in all Community Monitor functions.
- Adhere to St. Charles Youth & Family Services policies and procedures.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
