CASE MANAGER 2
About The Position
The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), seeks an experienced and motivated Case Manager 2. DDD provides individuals with developmental disabilities and their families flexible, high-quality, member-driven services and supports that foster independent decision-making and community engagement. The role involves conducting onsite member visits, developing and monitoring Person-Centered Service Plans, coordinating services and referrals, supporting members and families, and maintaining case documentation. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. The position is located at 8620 North 22nd Avenue, Phoenix, Arizona 85021.
Requirements
- Knowledge of HIPAA; medical and behavioral health issues and terminology; PCSP development methods and procedures; applicable federal and state statutes and agency policies; and case-management principles and practices.
- Skills in developing, evaluating, and maintaining member service plans; interviewing, counseling, and interacting with members and families; and identifying and resolving problems.
- Ability to work independently and within diverse teams, organize and manage a caseload, document case files within required timelines, maintain confidentiality, and drive a motor vehicle.
- Meet at least one listed education and experience pathway: an Arizona registered nurse license in good standing; a bachelor’s degree in Social Work, Psychology, Special Education, or Counseling plus at least one year of qualifying case-management experience; or at least two years of qualifying case-management experience. Qualifying experience is providing case-management services to elderly people, people with physical or developmental disabilities, and/or people determined to have serious mental illness.
- Alternatively, a bachelor’s degree in Human Services, Behavioral Science, or a related field plus at least one year of qualifying case-management experience, or at least three years of experience working with or for individuals with intellectual or developmental disabilities.
- Possess and retain a current, valid, class-appropriate driver’s license; complete required driver training and pass required driving-record checks. Employees using a personally owned vehicle on state business must maintain statutorily required liability insurance.
- Have a valid Level One fingerprint clearance card for work with children and vulnerable adults.
- Submit to searches of the Department of Child Safety Central Registry and Adult Protective Services Registry and successfully pass background and reference checks.
- Successfully complete E-Verify employment eligibility verification.
Responsibilities
- Drive to onsite visits at members’ homes, schools, and program sites to build relationships and discuss service needs and supports.
- Develop, review, monitor, and evaluate Person-Centered Service Plans (PCSPs) within mandated timelines; document individual progress and concerns and make appropriate referrals to community agencies.
- Facilitate meetings and program visits to support member and family choices; complete referrals for assessed or covered services.
- Collaborate with community agencies to assist and support members and families in crisis.
- Write comprehensive progress notes, maintain case records, prepare reports, and complete special projects as required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Arizona State Retirement System (ASRS) participation
- Long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
- Deferred compensation plan
- Wellness plans
- Tuition reimbursement
- Stipend opportunities
- Infant at Work Program
- Rideshare and public transit subsidy
- Career advancement and employee development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
