Case Manager - Level 1

COMMUNITY RENEWAL TEAM INC•Hartford, CT

7d•$21 - $29•Onsite

About The Position

The Case Manager – Level 1, in Clinical Services, coordinates customer supervision, intake, referrals, and discharge using CRT’s Steps to Success model. The role includes daily monitoring of customer contacts and activities, assessing customer needs, and connecting customers with CRT programs, initiatives, and other community resources. The Case Manager maintains a caseload of customers with intensive case-management or multiple service needs and follows up every three months or as needed. The position develops individualized service plans, monitors and documents customer progress, provides individual counseling and group facilitation, and may supervise community service work crews. It also involves maintaining customer files and records, preparing reports for referring agencies, documenting referrals and clinical-service calls, and completing administrative duties. The role requires respectful, effective service to people from diverse backgrounds and participation in required training and program activities.

Requirements

Eligible to obtain Community Health Worker (CHW) certification and either an associate degree in Human Services, Criminal Justice, Social Work, or a related field, or three to five years of relevant work experience in Criminal Justice, Social Work, or a related field. Relevant experience may substitute for education on a year-for-year basis.
Ability to work effectively with people from diverse backgrounds.
Clear communication skills, ability to prepare written reports, and ability to maintain case notes.
Availability to work evenings, weekends, holidays, and other shifts as needed; schedules may change to meet program needs.
Depending on program requirements, ability to complete a medical and/or physical examination, which may include TB vaccination, before appointment.
Complete required annual training, including confidentiality and HIPAA compliance.
Ability to perform sedentary to light work involving some reaching, handling, fingering, and/or feeling of objects and materials.
Some tasks require visual perception and discrimination and oral communication ability.

Nice To Haves

Knowledge of human services, criminal justice, and court systems.
Familiarity with substance-use issues and the target population.
Counseling background.
Specialized training in HIV/AIDS, drug and alcohol use and/or counseling, domestic violence, or other applicable field-related subjects.
Intake and eligibility certification for CRT programs, including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention, and other CRT programs.
Content knowledge in employment education, financial literacy, prevention and wellness education, and housing.

Responsibilities

Complete customer intake applications in the STEPS System and interview customers on site or off site as required.
Assess and evaluate customer needs using the Outcome Scale Matrix questionnaire and Summary Matrix.
Develop an Individualized Service Plan for each customer that accounts for special needs and defines short- and long-term goals.
Coordinate customer referrals to social services, CRT programs, and other community support services.
Monitor and document customer progress and adherence to individualized programs, including daily case-file entries and urinalysis collection when applicable.
Prepare and provide reports to referring agencies, including progress reports, discharge summaries, aftercare plans, and special reports.
Provide individual counseling and facilitate groups.
Supervise community service work crews when applicable.
Accurately enter required intake information into STEPS and/or other systems.
Collect demographic data, conduct prescreening, and assess potential eligibility for CRT, DSS, or other community-based resources.
Facilitate information and referral services and document referral outcomes.
Help customers access community resources, including food, housing, clothing, school programs, vocational opportunities, life-skills training, and relevant mental health services.
Maintain a caseload of customers needing intensive case management or multiple services, and follow up every three months or as needed.
Maintain customer files and information according to standards.
Make and document assigned calls for clinical services.
Participate in, retain, and incorporate required training; provide respectful and dignified customer service.
Perform duties for special programs and projects, offer input on program or departmental policies and practices, and meet funder guidelines and requirements.
Perform administrative tasks, including filing, copying, scheduling appointments, answering and returning calls, and maintaining copier, printer, and office supplies.
Perform other duties as assigned.