Case Manager, Residential Recovery

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Millbury, MA

13h • $0 - $24

About The Position

The Case Manager provides individual and group counseling, case management services, and program activities for clients in a residential recovery program. The role includes developing and coordinating treatment plans, connecting clients with community-based resources, supporting housing and employment stability, and documenting client progress and services. The position works with female clients and is designated female only due to privacy and safety requirements.

The Case Manager works collaboratively with the Clinical Supervisor, Program Director, other SMOC staff, and the Case Management team. The position is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m., with a one-hour unpaid lunch break, for 35 hours per week. Some travel using the employee’s personal vehicle is required. A successful background check is required.

Requirements

• This role requires working with female clients and is designated female only due to privacy and safety requirements.
• At least one year of experience in Human Services or a related field.
• Certification or licensure in substance abuse counseling (CADAC or LADAC), or at minimum enrollment in a certificate program.
• If applicable, at least three years of continuous sobriety.
• At least one year of assessment, advocacy, and case management skills.
• Sensitivity to low-income people of diverse backgrounds and excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Valid driver’s license, reliable transportation, and ability to meet insurance standards.
• Ability to drive a vehicle and ascend and descend stairs in residences.
• Successful background check.

Responsibilities

• Provide individual and group counseling to assigned clients and collaborate with the Clinical Supervisor as needed.
• Establish a treatment plan for each client and coordinate services required by that plan.
• Provide information and referrals to community-based resources, including fuel assistance, food stamps, food pantries, and services that support sustainable housing.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain accurate and complete client files and records, and complete required paperwork accurately and on time.
• Work collaboratively with SMOC staff on housing and employment searches and stability as indicated in treatment plans.
• Maintain weekly contact with clients and regularly reassess, evaluate, and document adherence to treatment plans.
• Support clients with continued economic development planning.
• Provide monthly communication where necessary, mediate conflicts, and advocate in Housing Court.
• Maintain current case notes, telephone contact logs, and referrals to community-based services; enter client data into required databases daily.
• Participate as a member of the Case Management team and attend all team meetings.
• Conduct groups and workshops related to clients’ needs as appropriate.
• Assist clients in arranging appointments and transportation.
• Engage clients by understanding and addressing their needs, whether within or outside the scope of work.
• Attend and participate in engagement team meetings as requested, and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program, department, agency, and funder requirements, as well as SMOC policies and procedures.
• Perform other duties as assigned.

Benefits

• Full-time employees can accrue up to three weeks of vacation and two weeks of sick time and are eligible for 12 paid holidays during their first year.
• Employer-paid life insurance and AD&D and long-term disability for full-time employees.
• Comprehensive benefits package including medical plans through Mass General Brigham with an HRA employer cost-sharing program, dental plans with orthodontic coverage, and EyeMed vision insurance for full-time employees.
• 403(B) retirement plan with a company match starting on day one for full-time and part-time employees.
• Additional voluntary benefits, including term and whole life insurance, accident insurance, critical illness, hospital indemnity, and short-term disability.
• Flexible spending accounts and dependent care accounts.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed