Case Manager, Residential Recovery

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Millbury, MA

12h • $0 - $24

About The Position

The Case Manager, Residential Recovery provides individual and group counseling, case management services, and program activities for clients. The role supports clients in following individualized treatment plans, accessing community resources, maintaining sustainable housing, and pursuing economic development. The Case Manager works collaboratively with SMOC staff and the Case Management team, maintains accurate and confidential records, and ensures compliance with program, agency, and funder requirements.

This role works with female clients and is designated female only due to privacy and safety requirements. The schedule is Monday through Wednesday, 8:00 a.m. to 4:00 p.m., and Saturday and Sunday, 2:00 p.m. to 10:00 p.m., with a one-hour unpaid lunch break, for 35 hours per week. Some travel in the employee’s personal vehicle is required. A successful background check is required.

Requirements

• Minimum of one year of experience in Human Services or a related field.
• Certification or license in substance abuse counseling (CADAC or LADAC), or at minimum, enrollment in a certificate program.
• If applicable, a minimum of three years of continuous sobriety.
• Minimum of one year of assessment, advocacy, and case management skills.
• Sensitivity to low-income people of diverse backgrounds and excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Valid driver’s license, reliable transportation, and ability to meet insurance standards.
• Ability to drive a vehicle and ascend and descend stairs in residences.
• Successful background check required.
• Must be female, as the position is designated female only due to client privacy and safety requirements.

Responsibilities

• Provide individual and group counseling to assigned clients, collaborating with the Clinical Supervisor as needed.
• Establish a treatment plan for each client and coordinate the services required by the plan.
• Provide information and referrals to community-based resources that support clients’ needs and sustainable housing.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain accurate client files, records, case notes, telephone contact logs, and referral records; complete required paperwork on time and enter client data into required databases daily.
• Collaborate with SMOC staff on housing and employment searches and stability as indicated in treatment plans.
• Maintain weekly contact with clients and regularly reassess, evaluate, and document adherence to treatment plans.
• Support clients’ continued economic development planning.
• Provide monthly communication where necessary, mediate conflicts, and advocate in Housing Court.
• Participate in Case Management team meetings and engagement team meetings as requested; communicate effectively with clients and staff.
• Conduct groups and workshops related to client needs as appropriate.
• Assist clients with arranging appointments and transportation.
• Engage with clients by understanding and addressing their needs, whether within or outside the scope of work.
• Maintain confidentiality of client, employee, and agency information in accordance with applicable laws and funder requirements.
• Ensure compliance with program, department, agency, and funder requirements, as well as SMOC policies and procedures.
• Perform other duties as assigned.

Benefits

• Full-time employees can accrue up to three weeks of vacation and two weeks of sick time and are eligible for 12 paid holidays during their first year.
• Employer-paid life insurance and AD&D and long-term disability for full-time employees.
• Medical plans through Mass General Brigham with an HRA employer cost-sharing program, dental plans with orthodontic coverage, and EyeMed vision insurance for full-time employees.
• 403(b) retirement plan with company match starting on day one for full-time and part-time employees.
• Voluntary term and whole life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Flexible Spending Accounts and Dependent Care Accounts.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed