Case Manager Immigration Bilingual Spanish

The GEO Group•San Jose, CA

11d

About The Position

The Case Manager provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures defined by the Department of Homeland Security contract. The role involves regular face-to-face meetings, maintaining accurate and confidential participant records, coordinating services and community resources, monitoring compliance, and conducting home visits. The position requires bilingual Spanish proficiency and some local travel.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish proficiency.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and software typically used by the department.
Ability to perform the physical activities described, including bending, stooping, using hands and fingers to install monitoring equipment and enter data, standing, walking, sitting, climbing or balancing, entering and exiting a car, and climbing stairs multiple times in a day.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Develop and maintain accurate, complete, and confidential case records from participants’ entry through release; proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes and requirements.
Install electronic monitoring equipment as necessary and monitor participants’ compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel-document information.
Evaluate participants’ English proficiency and determine resources needed to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and other social-adjustment or facilitative services.
Supervise participants while they are in Company offices.
Establish participant schedules that may include counseling sessions, immigration court appearances, and access to legal services.
Coordinate attendance at legal and cultural orientation sessions and supplemental-services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports as required.
Report program violations in a timely manner using established reporting parameters.
Conduct home visits to verify participants’ residences as required.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term and whole life insurance, including spouse and dependents.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program with company match.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal and identity theft programs.
Theme park and attraction discounts.
Opportunities to move to other facilities and company divisions, with a stated preference for promoting from within.