Case Manager CM serving Adults & Youths families

One Love Agency•Pocatello, ID

8d•Hybrid

About The Position

One Love Agency is hiring a full-time Behavioral Health Case Manager for our Pocatello office, starting immediately. This role involves helping individuals and families through challenging times by assisting them with achieving goals such as securing housing, returning to school, or finding employment. The agency operates with a philosophy of 'hānai' (to take in, to raise as your own), fostering a family-like environment for both clients and staff. The team works collaboratively, with every member playing a crucial role in client care. The agency emphasizes three core values: Clients (prioritizing their needs above all else), Compliance (ensuring accurate documentation for client care and agency protection), and Community Partners (maintaining strong, truthful relationships with external organizations).

Requirements

Bachelor's degree in a health and human services field (social work, psychology, counseling, sociology, human services, or a related field).
Meeting Idaho Behavioral Health Plan case management qualifications.
Ability to practice under supervisory protocol.
Ability to pass an Idaho Department of Health and Welfare criminal history background check and be cleared before direct client contact.
Clear of any state or federal exclusion list (OIG LEIE / SAM).
Valid Idaho driver's license, reliable transportation, and current auto insurance.
Comfort with electronic health records.
Commitment to same-week documentation.

Nice To Haves

Licensed candidates (BSW, MSW, LSW, LMSW, LCSW, LPC, LCPC, LMFT, or RN) are strongly encouraged to apply and may qualify for expanded scope.
Experience in case management, CBRS, YES, or equivalent community-based behavioral health experience.
Familiarity with the Bannock County resource map (schools, housing, benefits, treatment, recovery, food, transportation, legal, medical).
Understanding of system processes: eligibility, CDAs, plans of service, units and authorizations, medical necessity, IBHP expectations.
CANS certification (Idaho YES).
Experience with adults with serious mental illness, co-occurring substance use, or developmental disabilities.
Bilingual or multilingual ability.
Trauma-informed, culturally humble, and steady under pressure.

Responsibilities

Assessing strengths, needs, and goals alongside the client and their support system.
Building and maintaining the plan of service.
Connecting and coordinating services including medical and behavioral health care, school supports, housing, benefits, employment, transportation, and natural supports.
Advocating for clients when systems are not responsive.
Tracking client progress and adjusting the plan as needed.
Working under supervisory protocol with licensed clinicians.
Collaborating with CBRS specialists, therapists, and peer support staff.
Reporting to the Pocatello Director.
Completing timely and accurate documentation, tied to the plan and CDA, suitable for Medicaid or IBHP review.