Case Manager CM serving Adults & Youths families

One Love Agency•Pocatello, ID

7d•Hybrid

About The Position

One Love Agency is hiring a full-time Behavioral Health Case Manager for our Pocatello office, starting immediately. This role involves helping individuals and families achieve significant life improvements, such as keeping medical appointments, signing leases, returning to school, or starting new jobs. For over fifteen years, One Love Agency has supported clients through difficult times, serving adults in crisis, children and families needing support, and individuals recovering from addiction across six offices in Idaho and Utah. The agency operates on the principle of 'hānai,' meaning to take in and raise as one's own, fostering a family-like environment for both clients and staff. The team operates collaboratively, with every member, from case managers to administrative staff, playing a crucial role in client care. The agency prioritizes clients above all else, followed by compliance in documentation to ensure client access to care and protect staff and the agency. They also value strong relationships with community partners like schools, courts, hospitals, and social services, maintaining trust through transparency and accountability.

Requirements

Bachelor's degree in a health and human services field (social work, psychology, counseling, sociology, human services, or related).
Meeting Idaho Behavioral Health Plan case management qualifications.
Ability to practice under supervisory protocol.
Ability to pass an Idaho Department of Health and Welfare criminal history background check and be cleared before direct client contact.
Clear of any state or federal exclusion list (OIG LEIE / SAM).
Valid Idaho driver's license, reliable transportation, and current auto insurance.
Comfort with electronic health records.
Commitment to same-week documentation.

Nice To Haves

Licensed candidates (BSW, MSW, LSW, LMSW, LCSW, LPC, LCPC, LMFT, or RN) are strongly encouraged to apply and may qualify for expanded scope.
Experience in case management, CBRS, YES, or equivalent community-based behavioral health.
Familiarity with the Pocatello resource map, including schools, housing, benefits, treatment, recovery, food, transportation, and legal services.
Understanding of system processes: eligibility, CDAs, plans of service, units and authorizations, medical necessity, and IBHP expectations.
CANS certification (Idaho YES).
Experience with adults with serious mental illness, co-occurring substance use, or developmental disabilities.
Bilingual or multilingual ability.
Trauma-informed approach.
Culturally humble.
Ability to remain steady during challenging days.

Responsibilities

Assessing strengths, needs, and goals alongside the client and their support network.
Developing and maintaining the plan of service.
Coordinating various services including medical and behavioral health care, school supports, housing, benefits, employment, transportation, and natural supports.
Advocating for clients within systems that are resistant to change.
Tracking client progress and adjusting the plan as needed.
Working under supervisory protocol with licensed clinicians and alongside CBRS specialists, therapists, and peer support staff.
Reporting to the Pocatello Director with support from a full administrative team.
Completing timely and accurate documentation, ensuring it is tied to the plan and CDA, and suitable for Medicaid or IBHP review.