Case Manager

Church World Service•Fort Collins, CO

4d•$45,200 - $56,500•Hybrid

About The Position

The Case Manager provides direct services and holistic support to clients experiencing complex social, economic, or personal challenges. The role includes assessing client needs, coordinating referrals, maintaining accurate documentation, and advocating for clients within community systems. The Case Manager ensures care is trauma-informed, culturally responsive, and equitable. The position also supports program development, improvement, and evaluation; participates in outreach, workshops, community education, and training; and collaborates with community partners, government agencies, and service providers. The work environment may be hybrid or in-office depending on program needs. Occasional evening or weekend hours may be required for client emergencies or community events, and some local travel may be required.

Requirements

Bachelor's degree in social work, human services, psychology, public health, or a related field, or equivalent experience in lieu of a degree.
Minimum 3 years of case management or direct service experience.
Strong understanding of trauma-informed, strength-based, and culturally responsive care.
Excellent communication, documentation, and interpersonal skills.
Ability to manage diverse caseloads and work effectively under pressure.
Knowledge of local community resources and social service systems.
Proficiency in Microsoft 365 and case management software.

Nice To Haves

Experience in a nonprofit or humanitarian setting.
Master’s degree in social work (MSW) or a related field.
Experience working with vulnerable populations, such as refugees, survivors of violence, or people experiencing homelessness.
Multilingual abilities.
Familiarity with federal, state, and local social service regulations.

Responsibilities

Conduct intake assessments to determine client needs, risks, and eligibility for services.
Develop individualized service plans with measurable goals and timelines.
Provide ongoing case management, monitor client progress, and adjust plans as needed.
Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
Provide crisis intervention and safety planning as appropriate.
Advocate for clients with external agencies to secure necessary resources.
Maintain working relationships with community partners, government agencies, and service providers.
Connect clients to internal and external programs aligned with their goals.
Participate in conferences, interdisciplinary meetings, and collaborative initiatives.
Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
Track client outcomes and prepare reports for internal use and grant compliance.
Ensure adherence to ethical standards, program protocols, and data privacy regulations.
Contribute to program development, improvement, and evaluation.
Support outreach, workshops, and community education activities.
Participate in training to maintain best practices in trauma-informed care, cultural humility, and client advocacy.
Perform other duties as assigned.