Case Manager - New Patient Concierge

Connect Chiropractic • Oak Creek, WI

5d

About The Position

Connect Chiropractic is hiring a full-time Case Manager - New Patient Concierge to welcome and support new patients at its Oak Creek clinic. The role guides patients through their initial consultation, conducts assessments, explains chiropractic care and treatment options, reviews X-rays, and discusses financial plans. The Case Manager serves as a compassionate advocate, helping patients feel informed and confident as they take steps toward improved health and well-being.

The clinic describes its environment as supportive, empowering, fun, and fast-paced, with training and support intended to help employees succeed and grow. The listed schedule is Monday through Thursday: Monday, 8:00 a.m.–1:30 p.m. and 2:40 p.m.–7:00 p.m.; Tuesday, 6:30 a.m.–12:00 p.m.; Wednesday, 8:30 a.m.–12:30 p.m. and 2:40 p.m.–6:00 p.m.; Thursday, 8:30 a.m.–12:30 p.m. and 2:40 p.m.–7:00 p.m.

Requirements

• High school diploma or equivalency.
• Previous medical background.
• Comfort discussing finances with others.

Nice To Haves

• Ability to navigate challenging conversations professionally.
• Exceptional communication skills.

Responsibilities

• Welcome new patients and guide them through their initial consultation.
• Conduct patient assessments.
• Educate patients about chiropractic care and treatment options.
• Review X-rays with patients.
• Discuss financial plans and provide clarity about them.
• Advocate for patients and help them take confident steps toward improved health and well-being.

Benefits

• Competitive pay of $20–$25 per hour.
• Eight paid holidays.
• 40 hours of PTO after one year of employment.
• Unlimited unpaid PTO.
• Group discounts for health, dental, and vision insurance.
• $50 per month gym reimbursement.
• Free chiropractic care for employees and their family members.
• Training and support for employee success and growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED