Case Manager_ 5223

BronxWorks•Bronx, NY

2d•Onsite

About The Position

BronxWorks is seeking a Case Manager for its Department of Homelessness Prevention and Access to Benefits, serving residents at Robert E. Moore Houses and Courtlandt Houses, a new PACT-RAD development in the South Bronx. The Social Services office provides on-site case management and hosts events for PACT residents, including individuals and families with children. The Case Manager works with a caseload on services such as applying for and recertifying benefits, eviction prevention, and timely documentation in Salesforce. The role includes outreach, direct client services, referrals, advocacy, service coordination, home visits, reporting, and community event facilitation. The schedule is Mondays from 10 a.m. to 6 p.m. and Tuesdays through Fridays from 9 a.m. to 5 p.m., with occasional evening and weekend work. The position involves fieldwork and travel throughout New York City boroughs and adjacent counties by public transportation.

Requirements

Bachelor’s degree with case management experience, or a high school diploma with two years of experience assisting people with government-benefit applications.
Knowledge of government benefits, including ACCESS HRA, SNAP, Cash Assistance, and Fair Fares.
Crisis prevention and mental health first aid training must be completed within the first six months.
Strong oral and written communication, time-management, and organizational skills.
Proficiency in Microsoft Office and other standard business technology.
Flexibility to work some evening and weekend hours as required.
Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods.
Ability to climb five flights of stairs if required for home visits or fieldwork.
Ability to bend and retrieve objects or documents.
Ability to travel in New York City boroughs and adjacent counties via public transportation.
Ability to travel at least one mile within a reasonable amount of time and in all types of weather, including inclement weather, if required for home visits or fieldwork.

Nice To Haves

Bilingual in English and Spanish is strongly preferred.
A mental health background is preferred.

Responsibilities

Assist with outreach and engagement of community members in the E. Robert Moore and Courtlandt PACT-RAD development.
Manage a caseload and provide direct services, including intake, engagement, assessment, service-plan development, referrals, advocacy, counseling, exit summaries, and follow-up.
Coordinate client services with mental health, medical, employment, educational, childcare, and other providers.
Collaborate with clients and support them in securing benefits, especially through access-to-benefits services and eviction prevention efforts.
Monitor and document client progress toward service-plan goals.
Document all interactions with or on behalf of clients in Salesforce.
Maintain familiarity with program resources available on- and off-site.
Act as the program contact for inquiries concerning clients.
Conduct home visits and other fieldwork as required.
Complete Salesforce program reports monthly or quarterly.
Report to and meet with the supervisor monthly.
Coordinate and facilitate monthly community events suited to the needs of the PACT-RAD community under the Program Coordinator’s guidance.
Perform additional administrative duties as assigned.