Case Manager_ 5224

BronxWorks • Bronx, NY

15h

About The Position

BronxWorks is hiring Case Managers for The Brook Supportive Housing Program, an established multidisciplinary team that permanently houses 189 residents, most of whom have experienced street homelessness and have serious mental or medical conditions, including HIV/AIDS, and substance misuse challenges. Case Managers help chronically homeless individuals transition into permanent housing and provide intensive case management, referrals, and support to help residents develop daily living skills and stabilize mentally, medically, and socially. Services include connecting residents with medical, psychiatric, and behavioral health care, community living skills support, financial management, and substance abuse treatment. The program offers staff weekly and monthly supervision, multidisciplinary rounds, and meetings with medical and psychiatric providers. Some evenings and weekends are required. Spanish bilingual ability is preferred but not required. Opportunities include clinical work, crisis and substance abuse counseling, group counseling, and qualifying hours toward LCSW and LMHC licenses.

Requirements

• Bachelor’s degree in social work or another related field of study.
• Proficiency in Microsoft Office and other standard business technology.
• Proficiency in modern business communications and office equipment, including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
• Strong oral and written communication, time management, and organizational skills.
• Strong writing and oral communication skills, presentation skills, and ability to represent the agency at functions and meetings.
• Ability to collect and analyze client demographics and outcomes.
• Excellent organizational and teambuilding skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds; stand, walk, or sit for long periods; climb five flights of stairs if required for home visits or fieldwork; and bend and retrieve objects or documents.
• Ability to travel in New York City boroughs and adjacent counties via public transportation.
• Ability to travel at least one mile within a reasonable amount of time and in all types of weather, including inclement weather, if required for home visits or fieldwork.

Nice To Haves

• One year of case management or relevant work experience is preferred.
• Spanish bilingual ability is preferred but not required.
• Ability to partner with residents from a strengths-based perspective, overcome stigma, and navigate complex systems.
• Ability to adapt to an active environment, manage time exceptionally well, maintain strong attention to detail, and work as a team player.

Responsibilities

• Maintain a caseload of 14–18 individuals with a history of chronic homelessness.
• Monitor and document client progress toward treatment plan goals.
• Conduct regular case conferences with clients and service providers as needed.
• Conduct monthly home visits and fieldwork with clients when needed.
• Assist with managing and directing walk-in clients.
• Maintain familiarity with agency and city resources available to clients.
• Document progress notes for all client encounters and services provided.
• Participate in regular meetings, trainings, and weekly supervision with the supervisor and other support staff.
• Complete ongoing treatment plans and assessments for the caseload.
• Coordinate and connect clients with medical, mental health, and behavioral health providers and services.
• Assess ongoing eligibility for entitlements and resources for the caseload.
• Meet monthly reporting requirements, including timely documentation and engagement with the full caseload.
• Assist clients with Representative Payee services, budgeting, and financial education.
• Assist clients with medication monitoring on a daily, weekly, or as-needed basis.
• Perform additional duties as assigned.

Benefits

• Weekly and monthly supervision, multidisciplinary rounds, and meetings with medical and psychiatric providers.
• Opportunities for clinical work through intensive case management, crisis counseling, and substance abuse counseling.
• Opportunities to provide group counseling.
• Opportunities to earn LCSW and LMHC qualifying licensing hours.
• Reasonable accommodations are available to applicants with disabilities and other legally protected needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level