Case Manager - PATH

Mental Health Association of Monmouth County•Red Bank, NJ

About The Position

The Projects for Assistance in Transition from Homelessness (PATH) Case Manager provides person-centered outreach and case management to individuals experiencing serious mental illness who are homeless or at imminent risk of homelessness. The role assesses client needs, develops individualized service plans, connects clients with housing, healthcare, behavioral health, and social-service resources, and supports progress toward housing stability, recovery, and greater independence. The Case Manager works with assigned clients to coordinate services, monitor progress, maintain documentation, and develop crisis plans. The position also collaborates with community partners and service providers, attends agency and community meetings, and participates in ongoing training and professional development. The role reports to the PATH Program Manager. Employment is contingent on meeting agency requirements, including maintaining a valid driver's license and an acceptable motor vehicle record. Other duties consistent with the position, program requirements, and agency needs may be assigned.

Requirements

Bachelor's degree in mental health, social work, psychology, or a related human services field.
At least two years of relevant experience in case management, homelessness services, behavioral health, or a related human services setting.
Ability to assess client needs, recognize behavioral health concerns, and use available records and information to guide case management and service coordination.
Ability to recognize potential clinical or behavioral health crises, respond appropriately, and coordinate emergency intervention in accordance with agency protocols.
Experience conducting biopsychosocial assessments, identifying service needs, and developing individualized service plans.
Cultural competency and ability to engage respectfully and effectively with clients from diverse backgrounds and life experiences.
Strong networking and resource-coordination skills, including connecting clients with formal services and informal community supports.
Knowledge of mental health conditions, substance use disorders, homelessness, and their impact on well-being and housing stability.
Excellent written and verbal communication skills, including the ability to maintain accurate, timely, and objective case documentation.
Ability to work independently and collaboratively, manage competing priorities, and maintain professional boundaries.
Safe driving practices and an acceptable motor vehicle record; maintaining a valid driver's license and acceptable motor vehicle record is an agency requirement.

Responsibilities

Provide person-centered case management by assessing client needs, coordinating services, monitoring progress, and updating individualized service plans.
Conduct respectful, trauma-informed outreach to people experiencing homelessness or at risk of homelessness and connect them with PATH services.
Help clients access and navigate housing, healthcare, behavioral health treatment, benefits, and other social services.
Identify client strengths, barriers, and support systems to promote service engagement, recovery, housing stability, and independence.
Maintain accurate and timely client-file and New Jersey Homeless Management Information System (HMIS) documentation, including required USTF+ documentation and service referrals, in accordance with agency policies, program requirements, and applicable regulations.
Maintain current knowledge of assigned clients' circumstances, needs, progress, key contacts, and support systems.
Develop individualized crisis plans with clients that identify warning signs, coping strategies, emergency contacts, and available 24-hour community resources.
Provide education and support related to mental health, substance use, crisis prevention, symptom management, and accessing appropriate services.
Collaborate with community partners, service providers, and other stakeholders to coordinate services, address barriers to care, and improve access to resources.
Attend agency staff meetings, peer supervision sessions, and community collaboration meetings.
Participate in ongoing training and professional development.
Perform other duties consistent with the position, program requirements, and agency needs.