Case Manager - PATH

Mental Health Association of Monmouth County•Red Bank, NJ

About The Position

The Projects for Assistance in Transition from Homelessness (PATH) Case Manager provides person-centered outreach and case management to individuals experiencing serious mental illness who are homeless or at imminent risk of homelessness. The Case Manager assesses client needs, develops individualized service plans, connects clients with housing, healthcare, behavioral health, and social-service resources, and supports progress toward housing stability, recovery, and greater independence. The role includes conducting outreach using respectful, trauma-informed engagement; coordinating services and referrals; maintaining accurate client and HMIS documentation; and working with clients on crisis planning, mental health and substance-use education, and strategies for accessing appropriate services. The Case Manager also collaborates with community partners and agency colleagues, attends meetings and peer supervision, and participates in ongoing professional development. Other duties consistent with the position, program requirements, and agency needs may be assigned.

Requirements

Bachelor's degree in mental health, social work, psychology, or a related human services field.
At least two years of relevant experience in case management, homelessness services, behavioral health, or a related human services setting.
Ability to assess client needs, recognize behavioral health concerns, and use available records and information to guide case management and service coordination.
Ability to recognize potential clinical or behavioral health crises, respond appropriately, and coordinate emergency intervention according to agency protocols.
Experience conducting biopsychosocial assessments, identifying service needs, and developing individualized service plans.
Cultural competency and ability to engage respectfully and effectively with clients from diverse backgrounds and life experiences.
Strong networking and resource-coordination skills, including connecting clients with formal services and informal community supports.
Knowledge of mental health conditions, substance use disorders, homelessness, and their impact on well-being and housing stability.
Excellent written and verbal communication skills, including maintaining accurate, timely, objective case documentation.
Ability to work independently and collaboratively, manage competing priorities, and maintain professional boundaries.
Safe driving practices and an acceptable motor vehicle record.
Maintain a valid driver's license and acceptable motor vehicle record; employment is contingent on meeting applicable agency requirements.
Meet any additional screening, credentialing, or transportation requirements communicated during hiring.

Responsibilities

Provide person-centered case management by assessing needs, coordinating services, monitoring progress, and updating individualized service plans.
Conduct outreach to people experiencing homelessness or at risk of homelessness using consistent, respectful, trauma-informed engagement strategies.
Help clients access and navigate housing, healthcare, behavioral health treatment, benefits, and other social services.
Identify client strengths, barriers, and support systems to promote service engagement, recovery, housing stability, and independence.
Complete and maintain accurate, timely client-file and New Jersey HMIS documentation, including required USTF+ documentation and service referrals, in accordance with agency policies, program requirements, and applicable regulations.
Maintain current knowledge of each assigned client's circumstances, needs, progress, key contacts, and support systems.
Collaborate with clients to develop individualized crisis plans covering warning signs, coping strategies, emergency contacts, and available 24-hour community resources.
Provide education and support related to mental health, substance use, crisis prevention, symptom management, and accessing appropriate services.
Collaborate with community partners, service providers, and stakeholders to coordinate services, address barriers to care, and improve access to resources.
Attend agency staff meetings, peer supervision sessions, and community collaboration meetings.
Participate in ongoing training and professional development.
Perform other duties consistent with the position, program requirements, and agency needs.