Case Manager - $500 SIGN ON BONUS

Victory Programs Inc • Boston, MA

20h • Onsite

About The Position

The Case Manager coordinates and delivers intensive case management services for families in Victory Programs’ Priority Support Site (PSS) programs. The primary focus is helping families complete their EA Family Shelter program applications as quickly as possible after entering the site, including collecting required eligibility documentation. The Case Manager also assists with benefits applications and connections to urgent services.

Victory Programs’ new EA Family Shelter Priority Support Site programs in Dorchester provide safe, temporary congregate shelter for 18–22 high-risk families referred by EOHLC who enter the state’s EA shelter system with a Temporary Verification Waiver. Families may stay for up to 45 days to obtain the documentation needed to complete a full EA Shelter Application. The program provides intensive case management, benefits navigation, housing counseling, crisis stabilization, and access to physical, mental, and behavioral healthcare, as well as food, clothing, hygiene products, transportation, and household essentials. Once eligible, families are supported in transitioning to bridge- or rapid-track shelter in the state EA program.

The position is full-time, onsite in Dorchester, Monday through Friday, 8:00 a.m. to 4:00 p.m., at a rate of $26.00 per hour. The Case Manager reports to the Program Director for weekly supervision and programmatic assignments.

Requirements

• Bachelor’s degree with 1–2 years of experience preferred, or high school diploma with 3 or more years of client advocacy experience.
• At least 25 years old.
• Valid Massachusetts driver’s license with a safe driving points record of 00, 99, 01, 02, or 03.
• Knowledge of family shelter or residential services and understanding of harm reduction philosophy required.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as part of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• Must be CPR certified; certification may be obtained upon hire.
• Must complete TB screening; screening may be obtained upon hire.
• Three strong work-related professional references, at least two from a manager or supervisor.

Nice To Haves

• Relevant experience may include housing search, housing stabilization and retention, case management, substance use disorder services, employment training, and job search services.
• Bilingual in English/Spanish or Haitian Creole.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence and Philosophy of Care, maintaining professional ethics, boundaries, and client confidentiality.
• Perform intake, triage, and needs assessments; develop and implement EA application and short-term household stability plans.
• Plan for families’ transitions to bridge- or rapid-track shelter placement once they are eligible for full shelter placement.
• Provide intensive case management to help assigned families complete the state EA Shelter Program application, enroll in public benefits, and access community resources.
• Provide benefits navigation and enrollment assistance; coordinate resources confidentially and in a time-sensitive manner, and make warm referrals to external providers as needed.
• Assist families with completing and submitting EA applications, obtaining supporting documents, and advancing applications through the EOHLC process while mitigating barriers.
• Coordinate incoming and outgoing client placements, including transportation, external communications, orientations, and crisis stabilization as needed.
• Coordinate on-site recreational, cultural, youth, and non-clinical activities as needed.
• Develop and monitor required service plans and timely reporting of assessments, case notes, and data in HMIS/ETO and residents’ case files.
• Help obtain eligibility documentation and upload it to the Housing Help Hub or transmit it to the assigned EOHLC Homeless Coordinator.
• Transport and accompany clients in agency vehicles to obtain required documentation as needed.
• Develop and maintain service linkages and databases, including relationships with local service providers.
• Assist with program coverage, building security, adherence to residence policies and protocols, and completion of shift and staff communication logs.
• Attend supervision, staff and clinical meetings, in-service training, and agency workshops.
• Collaborate with the team to provide family-centered services.
• Participate in and support agency events, rallies, fundraising and advocacy events, walks, and other functions.
• Become a Certified Application Counselor (CAC) to provide MassHealth application and enrollment assistance to residents.
• Perform other duties or tasks requested by the supervisor or designee.

Benefits

• 75% employer premium contribution for health insurance.
• 25% employer premium contribution for dental insurance.
• Employer-paid disability insurance.
• Employer-paid life insurance.
• Paid time off, including vacation, sick, and personal time, as well as holidays.
• Upon hire, staff are entitled to up to 4 personal days, 160 sick hours, 10 holidays, and 3 1/2 weeks of vacation; allocations adjust based on full-time or part-time status, and vacation increases with length of employment.
• $500 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level