Case Manager - $500 SIGN ON BONUS

Victory Programs Inc • Boston, MA

19h • Onsite

About The Position

The Case Manager coordinates and delivers quality direct case management services for Chamblet and Revision Family Homes, which provide life-stabilization, intensive housing placement, and vocational case management services to homeless families and pregnant women. The program helps families increase self-sufficiency, develop healthy nutritional knowledge, find permanent housing, and build job-readiness skills. The Case Manager reports to the Program Director for weekly supervision and programmatic assignments.

The role provides collaborative case management to families facing barriers related to housing, finances, vocation or education, health, childcare, and legal matters. It includes housing-search support and transportation to appointments, coordination with external providers, development of service linkages, aftercare planning, and required service-plan and case-file documentation. The Case Manager also supports workshops and resident events, program coverage, agency activities, and eligible residents through Community Support Program for Homeless Individuals (CSP-HI) services. The position is full-time, 40 hours per week, with a Sunday-through-Thursday schedule.

Requirements

• Bachelor’s degree with 1–2 years of experience preferred, or high school diploma with 3 or more years of client advocacy experience.
• At least 25 years old.
• Valid Massachusetts driver’s license with a safe driving points record of 00, 99, 01, 02, or 03.
• Knowledge of family shelter or residential services and understanding of harm reduction philosophy.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as part of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and internet use.
• Ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• CPR certification, which may be obtained upon hire.
• Completion of TB screening, which may be obtained upon hire.
• Three strong work-related professional references, at least two from a manager or supervisor.

Nice To Haves

• Relevant experience may include housing search, housing stabilization and retention, case management, substance use disorder services, employment training, and job-search services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords, or realtors.
• Bilingual skills in English/Spanish or Haitian Creole.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence and Philosophy of Care, including maintaining professional ethics, boundaries, and client confidentiality.
• Provide weekly collaborative case management services to 22 families, helping address barriers related to housing, finances, vocation or education, physical and mental health, childcare, and legal issues.
• Assist families with housing-search support, assessments, referrals, and housing applications.
• Transport and accompany clients in agency vehicles to housing, legal, and medical appointments as needed.
• Assess residents’ needs and provide referrals to external providers as needed.
• Develop and maintain service linkages and databases, including relationships with local service and housing providers.
• Work closely with the Stabilization Case Manager to develop and implement aftercare plans for housed families.
• Develop and monitor EOHLC-required service plans and complete timely housing assessments, case notes, and other relevant data in the HMIS/ETO system and residents’ case files.
• Develop, implement, and facilitate workshops, community meetings, and resident events with the Shelter Manager and Program Director as required by funders and the agency.
• Assist with program coverage by maintaining building security, following residence policies and protocols, and completing required shift-log and staff-communication documentation.
• Attend supervision, staff, clinical, and in-service training meetings, as well as agency workshops.
• Collaborate with the team to provide client-centered services.
• Participate in and support program events, State House rallies, fundraising and advocacy events, walks, and other agency functions.
• Provide CSP-HI services to eligible residents and document services in both VPI’s and Eliot Community Human Services’ EHR systems.
• Become a Certified Application Counselor (CAC) to provide residents with application and enrollment assistance.
• Perform other duties or tasks requested by the supervisor or their designee.

Benefits

• Employer contributes 75% of health insurance premiums.
• Employer contributes 25% of dental insurance premiums.
• Employer-paid disability insurance.
• Employer-paid life insurance.
• Paid time off, including vacation, sick, and personal time.
• Paid holidays.
• Upon hire, full-time staff are entitled to up to 4 personal days, 160 sick hours, 10 holidays, and 3 1/2 weeks of vacation; allocations vary by employment status, and vacation time increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED