Case Manager, RAPID

Center for Justice Innovation•New York, NY

10d•$52,000 - $65,400•Onsite

About The Position

The Center for Justice Innovation is seeking a Case Manager for the Diversion team at Brooklyn Justice Initiatives (BJI). BJI helps people navigate the criminal court process in Brooklyn and avoid the harmful effects of incarceration through early diversion, supervised release, and alternative sentencing. Its Rapid Access to Peers, Intervention, and Diversion Project (RAPID) conducts same-day intakes at participants’ earliest court appearances and connects them to immediate programming. RAPID’s Rapid Engagement Tier provides brief therapeutic or programmatic sessions for people with minimal system contact, while its High Utilizer Tier offers stabilization plans for people with more extensive system involvement, including support addressing housing, mental health, and frequent court contact. Reporting to the Program Manager of Project Reset, the Case Manager will primarily support the Rapid Engagement Tier and contribute to day-to-day program operations. The role includes conducting intake at arraignment, facilitating group and case management sessions, preparing program completion letters, and connecting participants with community resources. The Case Manager will also provide support to pre-arraignment and High Utilizer participants, coordinate with court and community stakeholders, maintain participant records and program data, and support outreach and other program activities. The position is full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., with some evening and weekend hours required; hours may change based on program needs. The position is located in Brooklyn, New York.

Requirements

Bachelor’s degree or a minimum of 3–4 years of experience working in a social service setting.
Experience facilitating groups.
Excellent interpersonal, communication, and problem-solving skills.
Ability to collaborate with diverse stakeholders, including law enforcement, attorneys, and community organizations.
Strong understanding of the criminal legal system and the impact of incarceration on individuals and communities.
Familiarity with technology, case management databases, Slack, Zoom, and Microsoft.

Nice To Haves

Experience working in a court or criminal justice setting is strongly preferred.
Experience in case management, community advocacy, diversion programs, or social services is strongly preferred.
Fluency in Spanish is preferred but not required.

Responsibilities

Provide individualized case management, including needs assessments and referrals to social services, mental health support, legal services, employment resources, and other relevant resources.
Facilitate and contribute to the development or revision of psychoeducational curricula, restorative justice circles, and brief interventions designed for rapid engagement.
Follow up with participants to offer voluntary ongoing support or resource connections beyond the initial session.
Assist with crisis intervention and de-escalation using a trauma-informed and participant-centered approach.
Provide intake support and case management services to pre-arraignment and High Utilizer participants.
Communicate with defense attorneys, prosecutors, court staff, and other court stakeholders to support program operations.
Support outreach and coordination with community-based partners to expand access to responsive, culturally competent services.
Collaborate with Rapid RESET staffing teams to ensure daily coverage aligned with court calendars and appearance volumes.
Maintain organized participant documentation, including intake assessments, HIPAA and consent forms, legal documents, and attendance records.
Maintain participant information in electronic databases and hard files.
Track attendance, enter accurate information into the internal case management system and shared databases, and ensure data quality and integrity.
Prepare and circulate program completion certificates and provide written and verbal updates to court stakeholders.
Support participant navigation between legal system partners and community programming.
Participate in team meetings, team-building activities, trainings, and court-based initiatives that advance the program models.
Assist with outreach and representation at community-based events, including occasional evening and weekend programming.
Perform other duties as necessary to support program and departmental operations.