Case Manager III - Opportunities Rapid Rehousing

Heartland Family Service•Omaha, NE

7d•$20 - $24•Onsite

About The Position

The Case Manager III connects people experiencing homelessness with housing through temporary financial assistance and supportive services in Douglas, Sarpy, and Pottawattamie Counties. The position assesses applicants, verifies program eligibility, helps clients locate and secure housing, and provides case management and supportive services using the Housing First model. The role involves intensive case management and requires strong social work knowledge and practice, decision-making, problem-solving, and interpersonal skills. Services are provided in client homes, homeless shelters, office space, and other non-traditional settings. Travel is required, including use of a personal vehicle when an agency vehicle is unavailable. Essential job functions must be performed at the company’s physical work site.

Requirements

Bachelor’s degree and two years of direct-care experience in Human Services, or six years of case management experience in Human Services as an equivalent qualification.
Valid driver’s license and acceptable driving record.
Travel is required; use of a personal vehicle may be necessary if an agency vehicle is unavailable.
Ability to work independently with little supervision and as part of a team.

Responsibilities

Participate in outreach to people experiencing homelessness, engage them in services, and screen for program eligibility.
Conduct intakes and assessments to accept, deny, or refer applicants.
Verify and document applicant eligibility and maintain comprehensive records for approved and denied clients.
Help individuals locate, secure, and retain suitable housing.
Help clients identify their strengths, needs, and goals, including meeting tenancy obligations to maintain housing.
Develop individualized housing stability plans with clients and monitor and evaluate their progress.
Help clients improve financial security through employment and benefits access and support.
Teach and assist clients with household budgeting, money management, obtaining free personal credit reports, and resolving credit issues.
Provide problem-solving and crisis intervention services to empower clients toward self-sufficiency.
Provide housing-related case management, including coaching clients in communication and self-advocacy skills.
Follow safety and security measures for in-home services.
Collect and enter required information in prescribed formats and submit reports on time in accordance with funding and internal guidelines.
Develop and maintain positive working relationships with landlords, clients, referral sources, and others.
Use knowledge of community and Heartland Family Service programs and resources to meet client needs.
Evaluate community service providers’ efficiency and effectiveness to help ensure clients receive quality care.
Work independently with little supervision and collaboratively as part of a team.
Apply trauma-informed care and culturally competent principles when serving clients.
Maintain dependable appointment scheduling and accurate reports and statistics.
Treat clients, volunteers, and visitors courteously and with care.
Follow program and agency procedures, policies, and requirements.
Collaborate with program staff, volunteers, landlords, and referral sources.
Evaluate HFS program services and make recommendations.
Develop personal and program-related skills through internal and external training opportunities and learning materials.
Create, maintain, and share a dynamic self-care plan as appropriate.
Build connections between the agency and the broader community to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.