Case Manager III - Opportunities Rapid Rehousing

Building C•Omaha, NE

5d•Onsite

About The Position

Heartland Family Service is seeking a Case Manager III for its Opportunities Rapid Rehousing program. The position connects people experiencing homelessness with housing through temporary financial assistance and supportive services in Douglas, Sarpy, and Pottawattamie Counties. Using the Housing First model, the Case Manager assesses applicants, verifies eligibility, helps clients locate and secure housing, and provides case management and supportive services. Intensive case management begins at this level. The role requires strong social work knowledge and practice, sound decision-making and problem-solving, and highly developed interpersonal skills. The position is scheduled for 37.5 hours per week and pays $19.74–$23.54 per hour, with the wage determined by total years of relevant experience. Work takes place in client homes, homeless shelters, office space, and other non-traditional settings. Travel is required, including use of a personal vehicle if an agency vehicle is unavailable. Essential functions are performed at the company’s physical work site.

Requirements

Bachelor’s degree and two years of direct care experience in Human Services, or six years of case management experience in Human Services.
Valid driver’s license and acceptable driving record.
High-level social work skills, practice, and knowledge.
Strong decision-making, problem-solving, and interpersonal skills.
Ability to work independently with little supervision and as part of a team.
Ability to travel and use a personal vehicle if an agency vehicle is unavailable.

Responsibilities

Conduct outreach to people experiencing homelessness, engage them in services, and screen them for program eligibility.
Conduct intakes and assessments to accept, deny, or refer applicants; verify and document eligibility; and maintain comprehensive records for approved and denied clients.
Help clients locate, secure, and retain suitable housing.
Help clients identify strengths, needs, and goals, including meeting tenancy obligations, and develop individualized housing stability plans with them.
Monitor and evaluate program participants’ progress.
Help clients increase financial security through employment and benefits access, maintenance, or improvement.
Help participants develop household budgeting and money-management skills, access free personal credit reports, and resolve personal credit issues.
Provide problem-solving and crisis-intervention services that empower clients to develop self-sufficiency.
Provide housing-related case management, including coaching clients in communication and self-advocacy skills.
Follow safety and security measures for in-home services.
Collect, enter, and report required information in prescribed formats and on time, following federal funding and internal reporting guidelines.
Maintain positive working relationships with landlords, clients, referral sources, and others encountered in the course of work.
Use knowledge of community and Heartland Family Service programs and resources to meet client needs.
Evaluate community service providers’ efficiency and effectiveness on an ongoing basis to help ensure clients receive quality care.
Work independently with little supervision and collaboratively as part of a team.
Use trauma-informed care and culturally competent principles when providing services.
Schedule appointments dependably and maintain accurate reports and statistics.
Treat clients, volunteers, and visitors courteously and with care; follow program and agency procedures, policies, and requirements.
Collaborate with program staff, volunteers, landlords, and referral sources.
Evaluate HFS program services and make recommendations.
Develop personal and program-related skills through internal and external training opportunities and learning materials.
Create, maintain, and share a dynamic self-care plan as appropriate.
Build connections between the agency and the broader community to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.