Case Manager --Rapid Rehousing Plus Care

Volunteers of America Colorado•Denver, CO

1d•Onsite

About The Position

The Case Manager for the Rapid Rehousing Plus Care (RRH+C) program provides case management and housing assistance to individuals and families experiencing homelessness in the Denver Metro Area. Working with other service providers, the Case Manager delivers wraparound services to help participants obtain and maintain permanent, stable housing. The role requires use of a personal vehicle to provide services throughout the seven-county Denver Metro area and may include meeting and transporting participants in the community. Some evenings may be required. The position is based at 2877 Lawrence St., Denver, CO 80205, and is full-time, 40 hours per week, Monday through Friday. The Case Manager honors participant choice and supports clients in setting and pursuing their own goals. The role includes needs-based assessment, outreach, intensive case management, housing navigation and retention support, connections to income resources and public benefits, rental assistance requests, landlord recruitment and mediation, coordination with service providers, and accompaniment to appointments as needed. The Case Manager also assists with housing applications and lease understanding, documentation collection, relocation, and emergency shelter. Work includes accurate data entry and file maintenance, applying program requirements and housing-focused service practices, and collaborating with clients, colleagues, community stakeholders, and multidisciplinary teams. Bilingual Spanish is preferred; the role may serve Spanish-speaking households. The pay range is $22.00–$24.00 per hour, with a $1.00-per-hour differential for bilingual candidates. Benefits listed include vacation time, separate sick time, paid holidays, floating holidays, personal days, a volunteer/wellness day, tuition assistance, a pension plan, a 403(b) retirement plan with agency match, health, dental, vision and pet insurance, life and accident insurance, an employee assistance/work-life balance program, an employee discount program, LifeLock with Norton, and Public Service Loan Forgiveness. Benefit eligibility depends on job type/status.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
Colorado driver’s license and state-mandated automobile insurance.
Must be willing to use a personal vehicle to provide services throughout the seven-county Denver Metro area.
Expert written, oral, and interpersonal communication skills.
High competency with Microsoft Office and cloud-based applications.
Familiarity with Motivational Interviewing and ability to exemplify its spirit.
Strong time-management and prioritization skills.
Crisis intervention and verbal de-escalation skills.
Strong organizational skills.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to health or safety.
Ability to perform each essential function satisfactorily and comply with applicable laws.

Nice To Haves

Bilingual Spanish; fluent English and Spanish is preferred.
Familiarity with current housing-market information, housing trends, and available resources.
Experience working with people experiencing literal homelessness.
Experience working independently and in a team-oriented, collaborative environment.

Responsibilities

Honor client choice and ensure participants have a prominent voice in programming.
Coordinate wraparound services with the program team and community service providers.
Use standardized screening and assessment tools and complete needs-based screenings.
Provide intensive case management to households facing significant barriers to obtaining or maintaining housing.
Collaborate with clients and empower them to work toward self-defined goals.
Attend client intakes, housing orientations, lease signings, and educational opportunities.
Meet participants in the community and transport them for case-management purposes as needed.
Collect documents required to obtain and maintain housing, including identification, vital, and income documents and household-change information.
Help clients search for housing, complete rental applications, interpret leases, understand tenant rights and responsibilities, and identify housing leads.
Complete timely and accurate data entry and maintain hard-copy files according to grant guidelines and data-quality standards.
Assist with client relocation and securing emergency shelter as needed.
Conduct community outreach to identify eligible households experiencing substantial barriers to housing stability.
Deliver equitable, appropriate services using relevant evidence-based and housing-focused models, including Motivational Interviewing.
Maintain in-depth knowledge of program requirements, referral processes, support services, allowable costs, relevant best practices, and HUD permanent-housing rapid-rehousing standards.
Maintain knowledge of relevant resources and contribute to program-wide objectives as part of a diverse team.
Maintain specialized knowledge of the organization’s service-delivery database systems.
Support team members with problem analysis and solutions, and stay current with issues and theories in the field.
Attend orientations, trainings, educational programs, staff and community meetings, conferences, and workshops as requested and applicable.
Train and mentor team members and community stakeholders on relevant service-model best practices.
Maintain confidentiality, collaborate effectively across teams, and perform responsibilities in accordance with the Social Work Code of Ethics.
Perform other duties as assigned.