Case Manager Rapid Rehousing (Full Time)

Covenant House California•Oakland, CA

23h•Onsite

About The Position

Covenant House California seeks a Case Manager to provide strength-based, trauma-informed, and harm-reduction-focused support to young people experiencing homelessness through its Rapid Rehousing Program in Oakland. Reporting to the Oakland Program Director, the Case Manager supports program development and implementation, housing navigation, and individual case management in collaboration with community agencies. The role serves a caseload of 10–15 transitional-aged youth, ages 18–24, many of whom face multiple barriers to housing. Support spans initial rapport building and assessment through securing stable housing, case planning, and aftercare. Applicants must be at least 25 years old because the position provides direct care to young people ages 18–24. This is a full-time, non-exempt hourly position, scheduled for 40 hours per week and including one weekend day. The pay rate is $26.58 per hour. Any overtime must be pre-approved. Weekend and holiday work may be required. The position works in a general business/office environment and may occasionally involve working outside. The work environment’s noise level is usually moderate to loud. The role requires occasional lifting up to 40 pounds and bending, sitting, and standing for prolonged periods. Covenant House California describes its mission as providing sanctuary and support to youth overcoming homelessness and is committed to an inclusive and affirming environment, diversity, and advancing anti-racism. The role is performed within the organization’s mission, Five Principles, and policies and procedures.

Requirements

Applicants must be at least 25 years old.
Bachelor’s degree in Psychology, Sociology, Social Work, or a related field; or an associate degree in one of these areas or a related field plus 2 years of case management experience; or, in lieu of a degree, at least 4 years of case management experience.
Case management experience, preferably with young people experiencing homelessness, according to the applicable education pathway.
Knowledge of adolescent development, community resources, and case management.
Strong organizational and communication skills, including the ability to communicate with members, clients, vendors, and the public.
Ability to communicate with and about young people using a strength-based and trauma-informed approach.
Ability to work independently as a self-starter and collaboratively as a team player.
Ability to use basic word-processing, email, and internet programs and communicate effectively orally and in writing.
Ability to lift up to 40 pounds occasionally and bend, sit, and stand for prolonged periods.
Ability to maintain punctuality and consistency for assigned shifts and scheduled meetings.
Ability to navigate public transportation efficiently or preferably have a valid California driver’s license, reliable transportation, and a good driving record; preferably able to drive CHC vehicles.

Nice To Haves

Leadership skills and program development experience.
Bilingual Spanish language skills.
Valid California driver’s license, reliable transportation, and a good driving record; ability to drive CHC vehicles.
Associate degree plus 2 years of case management experience, preferably with young people experiencing homelessness, as an alternative to a bachelor’s degree.

Responsibilities

Welcome young people to the program, explain its structure and opportunities, and help them feel safe and access needed supplies.
Verify eligibility for Rapid Rehousing and complete homelessness verification documentation for HMIS.
Conduct expanded assessments and enter data into ETO and HMIS.
Develop an Individual Success Plan with each young person after assessment, update it weekly, and ensure it is updated at least two weeks after intake.
Assist young people with finding housing, completing applications, housing habitability standards, and understanding lease requirements.
Meet with RRH residents weekly and in person twice a month.
Mediate with landlords and neighbors and provide information about landlord and tenant rights and responsibilities.
Obtain, interpret, and correct rental and credit history as needed.
Help develop household budgets, reduce expenses, renegotiate or reduce debt, and access consumer credit counseling assistance.
Provide information, referrals, and application support for employment, education, health insurance, public benefits, and other services.
Partner with community and faith-based organizations to obtain furnishings and household items for young people moving into apartments.
Maintain a calendar of each young person’s work schedule and appointments in coordination with their Success Plan.
Monitor progress toward self-identified goals and coach young people to plan, implement, and follow through on tasks.
Maintain knowledge of and connections to community resources, and make referrals to CHC and community agencies.
Support positive transition planning with each young person.
Document weekly progress notes in ETO and HMIS and maintain HMIS and RRH Chart files for assigned young people.
Monitor program outputs, ensure outcomes are met, and maintain documentation required for external grants.
Complete Critical Incident Reports, follow-up forms, and other documentation as needed.
Prepare and present assigned cases at weekly case review meetings and facilitate quarterly Client Success Planning Meetings.
Develop and facilitate psycho-educational and support groups, and facilitate Success Planning Meetings with young people and their identified support networks.
Attend assigned shifts and scheduled meetings, including transition meetings, staff meetings, offsite community collaborative meetings, and training, punctually and consistently.
Perform duties that meet the needs of young people and uphold program expectations, including facilitating group case management meetings, ensuring apartment cleanliness and safety, and providing crisis intervention as needed.
Complete other program duties assigned by the Oakland Program Director.