Rapid Rehousing Case Manager

Catholic Charities Eastern Washington • Spokane, WA

7d • $24 - $25

About The Position

This position provides case management and referral services to help residents move in a planned manner toward personal independence. The Case Manager supports families facing housing instability by providing diversion services, coordinating referrals, assisting with housing searches, and helping clients obtain and retain stable permanent housing. The role also includes documentation, reporting, coordination with community agencies and program staff, and carrying out assigned shift responsibilities at St. Margaret’s Shelter. The position serves vulnerable community members, including people experiencing behavioral health challenges or trauma, and requires adherence to HIPAA safeguards, mandated-reporter procedures, Catholic Social Teaching, Catholic Doctrine, and agency policies.

Requirements

• Bachelor of Arts degree in a social services field or equivalent experience.
• Knowledge of and/or experience providing case management services.
• Experience in direct client services.
• Valid driver’s license and ability to drive for work use.
• Successful completion of the background check applicable to the position.
• Working knowledge of word-processing, spreadsheet, and internet software.
• Ability to work the stated schedule of Monday through Thursday, 7:00 a.m. to 5:00 p.m.

Nice To Haves

• Experience working with issues of homelessness, poverty, and violence against women and children.

Responsibilities

• Divert families from homelessness by providing alternative services, referrals, and mediation to address barriers to housing stability.
• Conduct Coordinated Entry assessments for families seeking homeless housing services and implement HFCA/Diversion policies and procedures.
• Assess housing barriers with families accepted into an SMS housing program.
• Help clients develop individualized, client-driven Housing Stability Plans to obtain and retain stable permanent housing, unless another referral agency provides this service.
• Create and maintain a case management file for each family, documenting services and progress toward goals.
• Meet with clients in the shelter or their homes, as specified by placement, to review progress and identify action steps.
• In Community Housing Programs, serve as landlord liaison during housing searches and coordinate with landlords during tenancy to proactively address tenancy issues.
• Advocate for clients with other community agencies.
• Verify that clients continue to meet grant requirements for financial assistance, when applicable, and submit Monthly Rental Subsidy requests to the supervisor by the 20th of the month for the following month.
• Submit grant billing timesheets by the monthly payroll deadline and monthly reports, payment requests, and training logs by the end of the month.
• Provide referrals and information about problem-solving, conflict resolution, parenting, and interpersonal concerns to support clients’ personal goals.
• Enter required enrollment, exit, and follow-up data into HMIS and provide monthly reports documenting activities for funding sources.
• Coordinate with other SMS staff to develop and oversee activities benefiting the SMS Housing Program.
• Carry out assigned shift responsibilities during designated work hours at St. Margaret’s Shelter.
• Use appropriate administrative, fiscal, physical, and technical safeguards to protect the confidentiality, integrity, and security of client protected health information in accordance with HIPAA.
• Use required communication methods, including email, text, and phone, and maintain database practices as directed by the supervisor.
• Follow agency procedures for mandated reporting when child or adult abuse or neglect is suspected or confirmed.
• Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Work as a team member to achieve productivity outcome measures.
• Perform related functions that support the mission and core values of Catholic Charities.

Benefits

• Free employee medical insurance
• Free employee dental insurance
• Free employee vision insurance
• Sick leave: 8 hours per month
• Vacation: minimum of 2 weeks paid vacation
• Retirement plan with 3% employer contribution and an additional 3% employer match
• Free long-term disability insurance
• Free life insurance
• 13 paid holidays

What This Job Offers

• Job Type: Full-time