Rapid Re-Housing Case Manager

Shelter House•Chantilly, VA

6h•$52,000 - $56,000•Onsite

About The Position

The Domestic Violence Rapid Re-Housing Case Manager is a member of Shelter House’s Domestic Violence and Supportive Housing program. The role provides direct services to survivors of domestic and sexual violence, stalking, and/or human trafficking who are experiencing homelessness after fleeing abuse. The case manager works with survivors to identify and assess needs, connect them with appropriate resources, and support greater safety and housing stability. Using knowledge of community housing opportunities and services, the case manager helps survivors obtain and maintain permanent, safe housing. Wraparound case management also connects families with resources for legal, medical, financial, and other needs. Services are client-centered, guided by survivors’ self-identified goals, and respectful of their self-determination. The position is based in Chantilly, Virginia, and maintains a caseload of 12–18 clients. It involves regular mobile advocacy meetings with clients at safe community locations, housing search and rental assistance coordination, and collaboration with community providers and allied professionals. The role participates in trainings, staff meetings, and individual supervision with the Senior Case Manager, DVSH. It requires regular in-person meetings and flexibility to work outside normal business hours when needed, excluding weekends. An annual TB test is required.

Requirements

Bachelor’s degree in social work, human services, or a related field, or commensurate experience.
At least 1 year of human services or direct services experience.
Strong written and oral communication skills.
Ability to prioritize competing priorities and make sound judgments.
Ability to complete tasks while navigating frequent interruptions.
Ability to develop creative, resourceful solutions to unique challenges.
Strong organizational and time management skills.
Valid driver’s license and reliable transportation.
Ability to regularly attend in-person meetings.
Flexibility to work outside normal business hours when needed, excluding weekends.
Annual TB test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Experience providing services to survivors of domestic violence and/or people experiencing homelessness.
Fluency in a language other than English, such as Spanish, Dari, Arabic, Vietnamese, Amharic, or Mandarin.

Responsibilities

Collaborate with clients to assess safety and social needs, housing history and barriers, and financial management and budgeting, and develop and pursue individualized goals.
Maintain a caseload of 12–18 clients while providing client-centered, trauma-informed services.
Provide mobile advocacy by regularly meeting clients at safe locations in the community.
Develop individualized safety plans with clients and educate them about the dynamics of domestic violence.
Identify resources that help clients increase their physical and emotional safety.
Assist clients with filing for protective orders and provide court accompaniment.
Help clients develop sustainable budgets and connect them with financial literacy programs.
Use the housing-first model to develop focused, individualized service plans.
Support clients with housing searches, including identifying leads, assisting with applications, and attending property tours.
Build relationships with local properties and landlords and advocate on behalf of clients.
Educate clients about tenant rights and responsibilities and housing discrimination law.
Coordinate monthly rental assistance and track payments provided.
Document client communications in detailed case notes and keep client files and data updated.
Ensure services comply with agency philosophy, best practices, grant requirements, and applicable federal, state, and local regulations.
Partner with community providers and allied professionals to deliver comprehensive wraparound services.
Participate in regular trainings, staff meetings, and one-on-one supervision with the Senior Case Manager.
Use Microsoft Office software in day-to-day work.
Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.