Re-Housing Case Manager - Individual

Father Bills & Mainspring • Brockton, MA

1d • $23 - $25

About The Position

The Re-Housing Case Manager is a full-time position within Father Bill’s & MainSpring’s Services Department, serving the Northern Region or Central/South Region. The role locates and secures housing opportunities for guests in emergency shelter and outreach programs, helps shelter guests develop exit strategies, diverts people from entering shelter when appropriate, and rapidly re-houses those who access shelter. The position is part of a larger Services Team focused on assessment and planning and collaborates with peers to help people experiencing chronic homelessness achieve housing.

The position requires 2–4 years of relevant experience and/or social work experience or a bachelor’s degree in social work or a related field. The typical schedule is Monday through Friday, 10 a.m. to 6 p.m., with flexibility based on job and staff needs. CPR certification is required and provided by FBMS; AED and First Aid may also be required and will be provided by FBMS. Local travel may be required, and a valid driver’s license and good driving record are required.

Requirements

• 2–4 years of relevant experience and/or social work experience, or a bachelor’s degree in social work or a related field.
• CPR certification; FBMS provides the certification.
• Valid driver’s license and good driving record.
• Empathy and understanding of homelessness and related issues.
• Professionalism in service delivery, relationship-building, collaboration, and representation of the organization.
• Effective communication with supervisors, coworkers, volunteers, donors, and constituents.
• Record-keeping skills, including data entry and case file updates.
• Practical and technical job knowledge.
• Reliable attendance, punctuality, task completion, and follow-up; ability to follow instructions and respond to management direction.
• Initiative, flexibility, and willingness to take on additional duties.
• Ability to follow safety and workplace policies, regulations, and processes.
• Commitment to the organization’s mission and ability to work as part of a team.
• Ability to verbally convey detailed information or instructions accurately or quickly, hear ordinary conversations, and maintain average visual acuity.

Responsibilities

• Advocate for program guests to help them move forward out of homelessness.
• Work with support staff and guests to identify alternatives to shelter where appropriate and develop effective exit plans for guests residing in shelter.
• Help guests apply for and complete applications for mainstream benefits.
• Enroll eligible guests in case management reimbursement programs.
• Complete intake and assessments to identify guests’ strengths, needs, barriers, and goals for shelter diversion or rapid and appropriate shelter exit.
• Participate in creating and implementing program service plans.
• Build and maintain positive working relationships with local landlords, property managers, housing authorities, social service organizations, state agencies, and internal partners.
• Transport and accompany referred guests to apartment viewings and other appointments as appropriate.
• Develop knowledge of available housing programs, including Rapid Re-Housing assistance and other subsidized housing programs.
• Maintain an up-to-date list of landlord contacts and share resources and housing leads with other housing workers.
• Work with outside providers to educate the community about shelter services and appropriate referrals, and encourage phone referrals and scheduled intake appointments.
• Collaborate with support staff to keep teams informed about current participant issues and needs.
• Coordinate with FBMS housing case managers to support guests’ transitions from shelter to FBMS permanent housing.
• Collect and maintain statistical information, accurate case records, and written service outcome reports as needed.
• Provide support, crisis intervention, mediation, and service coordination.
• Maintain a high degree of confidentiality regarding case records and information.
• Use initiative and creativity to locate and secure housing opportunities, often within a short time frame.
• Attend and participate in required staff meetings and trainings.
• Promote and observe safety and security procedures and use equipment and materials properly.

Benefits

• Generous benefits package.
• Comprehensive orientation and training program.
• Opportunities for advancement for qualified individuals committed to the mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level