Rapid Re-Housing Case Manager
About The Position
The Rapid Re-Housing Case Manager provides field-based, direct services to families and individuals experiencing homelessness. The role delivers comprehensive case management, housing navigation, and housing retention services to eligible clients in a fast-paced, detail-oriented environment. Services include outreach and engagement, assessment and service planning, connection to employment services or benefits, housing location, stabilization support, and assistance with recovery, community integration, and increased self-sufficiency. The Case Manager supports clients through housing searches, applications, lease signing, move-in, and housing stabilization. Using strengths-based, client-driven, and evidence-based practices, the role helps clients develop plans and skills to obtain and maintain permanent housing. The position requires accurate and timely documentation, program eligibility recertification, and coordination with program staff and other resources. The work takes place indoors and outdoors as needed, and workload may require hours in excess of 40 per week.
Requirements
- Bachelor’s degree in Social Work or a related field.
- Demonstrated knowledge and/or experience with housing and case management techniques, Trauma-Informed Care, Housing First, Motivational Interviewing, crisis intervention, Harm Reduction, and Critical Time Intervention.
- Strong interpersonal, organizational, communication, and computer literacy skills; attention to detail and accuracy; and ability to meet deadlines.
- Ability to read and interpret business and professional publications, technical procedures, and government regulations; write business correspondence and policies; and present information and respond to questions effectively.
- Ability to solve practical problems, work with limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
- Valid Texas Driver’s License, good driving record, reliable transportation, and proper insurance coverage for an automobile used for work.
- Ability to operate a computer, copier, fax machine, and telephone with intercom; familiarity with Microsoft Windows XP and Office Suite applications, and willingness to learn new programs.
- Ability to coordinate multiple projects, set priorities, work independently and within a team, exercise mature judgment, and work conscientiously without supervision.
- Excellent written, verbal, interpersonal, and public speaking skills; ability to maintain strict confidentiality and interact effectively with diverse constituencies.
- Ability to work indoors and outdoors as needed and, when workload dictates, in excess of 40 hours per week.
- Ability to occasionally stand, walk, sit, use hands to handle objects or controls, reach, talk, and hear; ability to occasionally lift and/or move up to 25 pounds; close, distance, and peripheral vision and ability to adjust focus.
Nice To Haves
- Two years of case management experience.
- Experience using the Homeless Management Information System (HMIS).
- Experience in homeless services, mental health, substance use or co-occurring disorders, or work with vulnerable populations.
- Bilingual Spanish skills.
Responsibilities
- Provide field-based case management focused on independent living skills, housing stabilization, budgeting and financial literacy, community integration, problem solving, and coping skills.
- Guide and support clients through housing searches, applications, lease signing, move-in, and housing stabilization.
- Provide strengths-based, client-driven case management and develop individualized service plans addressing short- and long-term goals.
- Use evidence-based practices, including Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction, and Critical Time Intervention.
- Develop and update housing stability plans with clients based on assessments to support obtaining or maintaining permanent housing.
- Develop projected budgets to help clients identify affordable housing and plan for living within their means after assistance ends.
- Conduct crisis assessments and interventions or connect clients to appropriate resources.
- Use interventions to address barriers to housing stability, including increasing income and benefits.
- Advocate with landlords on behalf of participants to address challenges in securing and maintaining suitable housing.
- Participate in case conferences, staff meetings, training, and organization-wide planning activities.
- Maintain weekly client contact and conduct monthly in-home visits to review case plans and program compliance; refer noncompliance to the Rapid Re-Housing Program Manager and recommend discharge when appropriate.
- Maintain accurate service documentation in accordance with program contracts and SAMMinistries’ policies, including HIPAA requirements.
- Complete intake, assessment, and service plans with clients in accordance with applicable documentation standards.
- Recertify participants receiving financial assistance to assess eligibility, progress, and need, as required by the program contract.
- Submit funding requests required by funding sources in a timely manner.
- Establish goals, priorities, and timelines; communicate challenges to the Rapid Re-Housing Program Manager and/or Vice President of Emergency Services.
- Complete other assigned tasks and keep current on compliance practices and applicable government legislation.
- Perform all activities according to high ethical standards.
Benefits
- Monthly mileage reimbursement for applicable and documented work-related mileage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
