Rapid Re-Housing Case Manager

Shelter House•Chantilly, VA

About The Position

The Domestic Violence Rapid Rehousing Case Manager is a member of Shelter House’s Domestic Violence and Supportive Housing (DVSH) program. The role provides direct services to survivors of domestic and sexual violence, stalking, and/or human trafficking who are experiencing homelessness after fleeing abuse. The case manager works with survivors to assess their needs, connect them with resources, and support increased safety and housing stability. Using knowledge of community housing opportunities and services, the case manager helps survivors obtain and maintain permanent, safe housing, while providing wraparound case management and connections to legal, medical, financial, and other resources. Services are client-centered, trauma-informed, and guided by survivors’ self-identified goals and self-determination.

Requirements

Bachelor’s degree in social work, human services, or a related field, or commensurate experience.
At least 1 year of human services or direct services experience.
Strong written and oral communication skills.
Ability to prioritize competing priorities and make sound judgments.
Ability to complete tasks while navigating frequent interruptions.
Ability to deliver creative, resourceful solutions to unique challenges.
Strong organizational and time-management skills.
Valid driver’s license and reliable transportation.
Ability to regularly attend in-person meetings.
Flexibility to work outside normal business hours when needed, excluding weekends.
Annual TB test.

Nice To Haves

Experience providing services to survivors of domestic violence and/or people experiencing homelessness.
Fluency in a language other than English, such as Spanish, Dari, Arabic, Vietnamese, Amharic, or Mandarin.

Responsibilities

Assess clients’ safety and social needs, housing history and barriers, and financial management and budgeting, and collaborate with them to develop and achieve individualized goals.
Maintain a caseload of 12–18 clients and provide client-centered, trauma-informed services.
Provide mobile advocacy by regularly meeting clients at safe locations in the community.
Develop individualized safety plans with clients and educate them about the dynamics of domestic violence.
Identify resources to increase clients’ physical and emotional safety.
Assist clients with protective-order filings and provide court accompaniment.
Help clients develop sustainable budgets and connect them with financial literacy programs.
Use the housing-first model to develop focused, individualized service plans.
Assist clients with housing searches, including identifying leads, completing applications, and attending tours.
Build relationships with local properties and landlords and advocate on clients’ behalf.
Educate clients about tenant rights and responsibilities and housing discrimination law.
Coordinate monthly rental assistance and track payments.
Document client communications in detailed case notes and keep client files and data updated.
Ensure services comply with agency philosophy, best practices, grant requirements, and applicable federal, state, and local regulations.
Partner with community providers and allied professionals to deliver comprehensive wraparound services.
Participate in trainings, staff meetings, and individual supervision meetings with the Senior Case Manager.
Use Microsoft Office software for day-to-day work.
Model Shelter House’s core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties necessary to support the program and agency.