Lead Mobile Rapid Resolution Case Manager

East Harris County Empowerment Council • Houston, TX

10d • Onsite

About The Position

The Lead Mobile Rapid Resolution Case Manager leads EHCEC’s mobile response for people experiencing homelessness or housing instability across Harris County. Working alongside the Mobile Rapid Resolution Case Manager at community sites, partner locations, outreach settings, and other approved service locations, this role provides direct case management and housing-focused problem solving. The team helps participants identify barriers, develop practical housing or stabilization plans, connect with resources, and access allowable assistance to resolve or prevent homelessness.

The position is both a direct-service practitioner and the day-to-day operational lead for a two-person case management team. It coordinates field schedules, supports case strategy, reviews documentation, leads training and coaching, monitors grant metrics, and helps ensure consistent, high-quality service delivery. The role requires travel throughout Harris County, field-based participant engagement, partner coordination, and management of an active caseload alongside staff leadership duties.

Requirements

• Bachelor’s degree in social work, human services, psychology, public health, sociology, or a related field preferred; significant relevant experience may substitute for formal education.
• At least 5 years of progressively responsible experience in case management, housing navigation, homelessness response, community services, or a related human-services field preferred.
• Strong case documentation, organization, communication, and problem-solving skills.
• Ability to review case records and identify quality or compliance concerns.
• Ability to manage schedules and competing field priorities.
• Strong interpersonal skills and ability to coach less-experienced staff.
• Valid driver’s license, reliable transportation, and ability to travel throughout Harris County.
• Ability to complete required Rapid Resolution, trauma-informed care, field safety, privacy, documentation, and coordinated-referral training.

Nice To Haves

• Experience serving people experiencing homelessness or housing instability is strongly preferred.
• Previous experience as a lead worker, trainer, peer coach, or senior case manager is preferred.

Responsibilities

• Travel with the Mobile Rapid Resolution Case Manager to approved service sites and community locations throughout Harris County.
• Provide direct case management and housing-focused problem solving to people experiencing homelessness or at imminent risk of homelessness.
• Receive and respond to referrals through approved coordinated referral pathways; initiate outreach within one business day of referral receipt.
• Assess participants’ housing barriers, immediate needs, strengths, natural supports, and potential resolution strategies.
• Develop participant-centered housing or stabilization plans and coordinate services, referrals, landlord or provider communication, transportation, emergency assistance, and other allowable supports.
• Document and verify participant resolutions and stabilization outcomes, complete required follow-up, and connect unresolved cases to additional services.
• Coordinate daily and weekly field schedules, service-site coverage, outreach, appointments, partner visits, and case follow-up for the two-person team.
• Prioritize referrals and active cases according to urgency, participant needs, and program requirements.
• Provide day-to-day guidance, hands-on coaching, modeling, and case-planning support to the Mobile Rapid Resolution Case Manager; escalate complex cases, safety concerns, policy questions, or performance concerns to the Director of Community Resilience.
• Review both staff members’ case notes and required documentation for completeness, timeliness, accuracy, and consistency; identify and promptly address documentation gaps.
• Ensure records document referral receipt, outreach attempts, assessments, services, assistance, referrals, resolutions, outcome verification, and follow-up.
• Check flexible-assistance requests for appropriate justification and supporting documentation, and support compliance with EHCEC, funder, privacy, and program requirements.
• Monitor team progress toward project service, resolution, follow-up, and outreach metrics; track caseload volume, participant progress, unresolved cases, completed resolutions, and required measures.
• Review performance data at least monthly with the Director of Community Resilience, identify risks to grant performance, develop corrective actions, and support accurate funder reporting and internal monitoring.
• Lead day-to-day training, onboarding, field-based training, and reinforcement of Rapid Resolution practices; identify training needs and coordinate with the Regional Director of Community Resilience & Ecosystem.
• Model effective participant engagement, case planning, documentation, and professional boundaries, and maintain regular coaching and case-review routines.
• Build and maintain relationships with service providers, shelters, housing organizations, landlords, public agencies, and community partners throughout Harris County.
• Coordinate service-site logistics and partner communication; represent EHCEC in outreach, partner meetings, case conferencing, and community-based services.
• Help identify service locations or partnerships that improve access for people experiencing homelessness or housing instability.
• Attend meetings on nights and weekends as needed and contribute to teamwork and collaborative responsibilities.

Benefits

• 100% employer-sponsored medical, dental, and vision coverage.
• 30 days plus 6 health and wellness days of paid time off annually.
• Dollar-for-dollar 401(k) match up to 5%.
• Employee Assistance Program with confidential mental health, financial counseling, and personal wellness support.
• Complimentary snacks and refreshments through an employee snack bar.
• Ongoing professional development, mentorship, leadership training, and career advancement opportunities.
• Collaborative and inclusive team culture, annual retreats, quarterly team-building events, and commitment to work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior